Company Overview:

Upright is the leading workforce training platform used by colleges, universities, and companies to upskill and reskill workers into high-paying digital careers. Our mission is to establish a network of organizations that collectively serve as the foremost change agent in advancing workforce prosperity. Our innovative approach has garnered recognition from leading institutions, investors, and companies. Now, we are seeking a dynamic and experienced Admissions Advisor to help us take our company to the next level.

Location: NYC (in office 3 days/week)

Why work at Upright?

• A mission-driven organization dedicated to making a difference.
• Work alongside a team of insanely talented professionals.
• Backed by the biggest names in the industry.
• Competitive benefits and salary, including employee stock options.

Job Description:

As the Associate Director of Admissions, you will take on a dual role as a player-coach. This means that you will lead a team of Admissions Advisors while also managing your own pipeline of prospective learners to surpass enrollment goals. In your capacity as a coach, you will be the main point of contact for the Admissions team and ensure that all admissions-related activities are executed smoothly and efficiently. As the player, you will prioritize achieving enrollment goals, qualifying prospective learners, and driving revenue growth. Effective communication skills are essential, as this role requires a constant flow of phone, video, and written correspondence, and you must maintain a high volume of meaningful and productive conversations.

Key Responsibilities:

• Manage a team of Admissions Advisors and provide regular coaching, feedback, and training to help them meet and exceed their goals.
• Develop and implement effective admissions strategies to drive enrollment growth and meet revenue targets.
• Establish and maintain relationships with key stakeholders, including prospective students, partner organizations, and alumni.
• Monitor and analyze admissions data to identify trends and areas for improvement and develop action plans to address any issues.
• Collaborate with other departments to ensure a seamless experience for students from initial inquiry to enrollment.
• Work with the admissions team to identify prospective students for our bootcamp programs.
• Assist applicants through the admissions process, from initial inquiry to enrollment.
• Provide excellent customer service to applicants and maintain open communication throughout the process.
• Assist applicants in obtaining grants and financial services, including completing applications and providing necessary documentation.
• Maintain accurate and complete records of all contact interactions and progress throughout the admissions process.
• Provide reports, feedback, and assessments of progress.
• Maintain the HubSpot CRM system to ensure accurate and up-to-date information.
• Meet or exceed enrollment goals of qualified learners.
• Work flexible hours, including weekends and evenings, to accommodate applicants' schedules.

Qualifications:

• 3+ years of experience in sales, customer service, or admissions, preferably in a bootcamp or OPM setting.
• Strong leadership and management skills, with experience managing a team.
• Strong knowledge of HubSpot Sales CRM or other similar CRM systems.
• Previous phone and email sales experience is required.
• Knowledge of grant and financial assistance programs is preferred.
• Willingness to work flexible hours, including weekends and evenings.
• Ability to work in a fast-paced environment and quickly adapt to process changes.
• Must be available to work in person in the New York City Manhattan office.