With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The AI Business Solutions (ABS) Voice of Customer (VoC) team advocates on behalf of the field and customers by capturing and structuring customer evidence and product feedback to unblock customers and influence Microsoft’s product roadmap across M365 Copilot and Copilot Studio by influencing Engineering Stakeholders. The team centralizes unified intake, aligns a data informed customer insights narrative, and drives engineering outcomes by orchestrating connections between customers, field stakeholders, and product engineering.

The team operates within a culture built on growth mindset, customer obsession, inclusion, One Microsoft collaboration, and Security above all else, ensuring customer insights directly accelerate AI transformation.
This role exists to be a technical SME to curate, analyze, and communicate field and insights that inform engineering product roadmap priorities and unblock customer adoption of M365 Copilot and Copilot Studio. The Technical Program Manager - AI Technical Strategist contributes to the unified feedback process, synthesizes top customer blockers, and partners with CSU, STU, ATU and engineering teams to close the loop on high impact issues, ensuring customer needs are visible, actionable, and resolved.

The role strengthens Microsoft’s internal customer centric feedback ecosystem by enriching systems of record, driving clarity around product gaps, and supporting the CSU Technical Strategy mission of being the voice of the customer and enabling customer success at scale.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Feedback Intake & Execution
> Act as the ABS Voice of Customer technical SME on product feedback to ensure field and customer requests are well understood and articulated for Engineering stakeholders
> Support the unified, controlled intake process for actions and product feedback, ensuring accurate routing, tracking, and documentation.
> Enrich systems of record (e.g., MSX, Unified Action Tracker) with structured insights, scenarios, and trends from field team and customer engagements.

Cross Functional Collaboration
> Coordinate with STU, CSU, ATU, Product Marketing, and Engineering partners to communicate customer identified product gaps and support product roadmap influence discussions.
> Help orchestrate customer to engineering connections to accelerate blocker resolution and ensure clear follow through.
> Support integration of feedback insights into field community communications and adoption/usage programs.

Customer Unblocking & Product Influence
> Support the refinement and execution of the Engineering Product Roadmap for M365 Copilot / Copilot Studio by contributing data-driven evidence, patterns, and customer scenarios.
> Track engineering commitments, outcomes, and loop closure communications to customers and field teams.
> Partner with AI Business Solutions Incubation and Enablement counterparts to surface recurring blockers and enable technical clarity for customer adoption.

Culture & Operating Model
> Demonstrate Microsoft cultural expectations—Model, Coach, Care—through growth mindset, inclusivity, and customer obsession.
> Uphold Microsoft’s security principles and ensure customer insights and feedback handling comply with Security as Job #1.

Required/minimum qualifications

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.