Principal Engineering Manager
Microsoft
Other Engineering
Bengaluru, Karnataka, India
Posted on Feb 25, 2026
Overview
Responsibilities
Qualifications
Job overview
Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable multi-channel contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors. D365 Contact Center is a robust application that leverages AI and extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Voice, Live Chat, and Social Messaging channels. As a Principal Software Engineering Manager in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team on enabling end-to-end business scenarios using cutting-edge technologies and solving problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!
Responsibilities
Job responsibilities
As the principal engineering manager, you must be hands-on with design and code. You will be responsible for designing and implementing features towards a wide variety of services within Dynamics 365 products portfolio as well as ensuring they are built to meet enterprise quality standards and cloud-scale requirements, with the result being software that is used by individuals and businesses throughout the world.
In short, you will do the following:
- Build and maintain a high performing team by continuously coaching for higher impact and tuning team culture and processes.
- Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance
- Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team Pioneer the use state-of-the-art new technologies
- Leverage AI to improve engineering efficiency, build better features, and meet customer expectations Lead technical discussions and bring new ideas to the table
- Own quality, live site and devops for your code Lead code reviews to ensure all quality standards are met and by modeling best practices
- Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint
- Develop software that empowers customers to optimize their business processes Identify the need for internal tools that improve the teams’ quality and productivity, and lead their implementation
- Contribute to the positive, solution focused and creative team spirit
- Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.
6+ years people management experience
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.