With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We are the Customer Experience & Success (CE&S) Azure Architecture team in CSA Global Delivery. You’ll join a high‑impact group that leads customers across Saudi Arabia through secure, resilient adoption of Azure—accelerating modernization and AI readiness while raising the bar on delivery excellence. You will partner closely with CSAMs, STU/ATU sellers, and partner teams to translate outcomes into architectures that are production‑ready, compliant, and optimized for long‑term success in the Kingdom’s most critical environments.

As an Azure Infrastructure CSA, you will drive long‑term cloud adoption by engaging technical decision makers, leading Architectural Design Sessions, and governing solution design against customer goals and Microsoft best practices (CAF landing zones, resilient multi‑zone/region, networking, identity, and security). You will remove blockers, be the Voice of the Customer to product engineering, and ensure projects move from plan to “go‑live” with measurable value realization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

1) Lead Architecture & Design. Run Architectural Design Sessions to produce implementation plans aligned to business goals and the customer’s technical environment; govern design choices using CAF landing zones for rapid migration; build resiliency across networking, zonal/multi region, and security to prepare customers for AI innovation scenarios.
2) Drive Customer Success & Value Realization. Work with technical decision makers to ensure understanding of Azure Infrastructure services, the value proposition, and measurable ROI; own your committed delivery pipeline and ensure execution meets expectations.
3) Unblock Deployments & Ensure Delivery Excellence. Identify and resolve issues preventing “go live”; lead technical conversations end to end and deliver work to Microsoft best practices and policies.
4) Be the Voice of the Customer. Capture insights from engagements and feed them back to Engineering/Product Groups to improve platforms and services.
5) Earn Trusted Advisor Status. Build deep relationships with key IT decision makers; advocate for secure, well architected adoption patterns and operational excellence across landing zones, identity, networking, governance, and cost management.
6) Operate as Part of a Unified Account Motion. Collaborate closely with CSAM, ATU/STU, and partner ecosystem to connect delivery with account objectives, pipeline, and consumption milestones (Job 1/Job 2 alignment where applicable in GD).

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

Preferred or Additional Qualifications

• Experience: Proven track record in technical consulting / cloud architecture / infrastructure engineering, leading customer design sessions and moving solutions to production on Azure.
• Technical Depth: Hands on expertise across Azure compute, networking, identity, storage, security, and hybrid patterns; ability to govern architectures using CAF landing zones and Well Architected principles.
• Delivery Excellence: Demonstrated ability to own a delivery pipeline, manage execution quality, and clear technical blockers to go live in line with Microsoft best practices and policies.
• Stakeholder Engagement: Ability to develop relationships with technical decision makers, communicate complex topics clearly, and represent customer feedback to engineering.
• Language/Locale: Fluent English; Arabic a strong plus for Saudi public sector engagements (customer facing).

• Certifications: AZ 104 (Administrator) and AZ 305 (Designing Microsoft Azure Infrastructure Solutions), or equivalent.
• Migration Expertise: Data center migration, Windows Server/SQL modernization (incl. PaaS), VMware, networking, security, BCDR, IaC, Azure Migrate; ability to deliver PoCs/MVPs that lead to production.
• Executive Presence: Proven ability to influence senior technical and business leaders; excellent presentation, demo, and written communication skills.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.