Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• You identify and utilize engineering tools, customer telemetry and/or direct customer input to flag the patterns of defects/signals in the products or products misuse, or issues across customers. You gather and synthesize feedback from challenging and/or strategic customers and partners with broader context to learn ways in which customers and partners use the product and identify feature and knowledge gaps, misconfigurations, metrics, and key performance indicators (KPIs) in the current product. You recommend and help develop training/readiness modules.

• You proactively conduct health checks to ensure customer environment is optimized and configured for deployment, including all complex pending issues are resolved. You handle complex escalations on customer issues from the support or field teams. You act as a voice of customers (VOCs) to directionally inform relevant product and business groups on customers product experience and usage. You partner with other teams to prioritize, unblock, and resolve complex customer issues.

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ year(s) experience in software industry experience related to technology
  • OR equivalent experience.

Additional or Preferred Qualifications

• Master's Degree in Engineering,
  • OR related field AND 6+ years of software industry experience related to technology
  • OR Bachelor's Degree in Engineering, Computer Science,
  • OR related field AND 8+ years of software industry experience related to technology
  • OR equivalent experience.
• 2+ years of customer facing experience.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.