With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

Microsoft Security Incident Response (DART Team) is looking for a Security Researcher to help shape the future of our proactive cyber resilience portfolio. These deliverables will help ensure our customers stay ahead of critical cyber threats by proactively planning for responses.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Develop proactive cyber‑resilience capabilities by building and enhancing a portfolio of incident response offerings, including cyber ranges, threat assessments, and compromise assessments.
• Drive Red Team and OT/ICS-aligned research initiatives, developing methodology and novel approaches that strengthen detection, response, and adversary‑simulation effectiveness.
• Create customer‑ and field‑ready technical content that articulates the value, methodologies, and expected outcomes of proactive incident response services to support sales, marketing, and field readiness.
• Collaborate across MCAPS field, Marketing, and Security organizations to align messaging, improve delivery quality, and land proactive incident‑response services at scale.
• Establish and maintain strategic partnerships with leading OT/ICS security firms to expand DART’s operational capabilities.
• Build and manage relationships with Red Team partners to augment offensive security capacity, methodologies, and specialized delivery scenarios.

Other

• Embody our culture and values.

Required:

• Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 3+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 4+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR equivalent experience.

Preferred:

• 5+ years in cyber security incident response working directly with customers on cyber incident remediation including investigation, remediation, eviction, and improvement
• 5+ years in IP dev around cyber security deliveries focused on proactive resilience improvement. With focus on security operations team training, simulation, etc
• 5+ years in customer and enterprise cyber security GTM and field training and readiness

Security Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.