Technical Program Manager
Microsoft
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer Advocacy's team mission is to incubate and scale innovative new business models and customer experiences. The team leverages adaptive leadership principles to drive large-scale change and transform business models across SME&C (Small, Medium Enterprises & Channel), Digital Natives & ISVs (Independent Software Vendors), Education, and other industry-specific customer segments.
The Technical Program Manager will be resposible for driving digital customer success solutions across the SME&C (Small/Medium Enterprise and Channel) segment. These solutions will be tailored to specific SME&C field roles; however, you will collaborate with cross-functional teams, executives, and stakeholders to shape the technical vision, ensuring seamless integration of solutions, and enhancing customer/partner satisfaction. We are looking for candidates with experience working on projects involving PowerApps, AI, or data science.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Supports identifying customer and business needs across features and functional areas.
- Participates in customer and stakeholder engagements to gather feedback and understand product experiences.
- Assists with research, data analysis, and trend identification using telemetry, usage data, and AI‑driven tools.- Helps develop problem statements, hypotheses, and solution options in collaboration with cross‑functional teams.
- Collaborates with Engineering, Design, Marketing, and Security to support solution and architecture design.
- Assists in preparing design and architecture documentation and representing technical solutions to partners.
- Helps define success metrics (OKRs, KPIs) and ensures required telemetry is captured.
- Provides input into program goals, prioritization, and risk identification using data‑driven insights.
- Supports planning and execution of pilots and releases, tracking progress and communicating updates.
- Collaborates with technical and business teams to support roadmap execution and answer basic technical questions.
- Ensures features leveraging AI meet quality, security, and ethical standards.
- Builds understanding of sales motions and required product enablement support.
- Assists in creating sales enablement materials, training content, and supporting programs.
- Contributes to supportability documentation such as troubleshooting guides and best practices.
Other
Qualifications
- Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Experience working on projects involving PowerApps, AI, or data science.
Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.