Overview

Are you ready to redefine how Microsoft transacts at scale globally? Global Transact Services (GTS) is the engine behind every Commercial deal that Microsoft completes. We streamline and safeguard the entire commercial lifecycle - bringing together people, process, and technology to deliver fast, compliant, high quality execution. Our teams combine deep operational expertise with AI powered innovation and continuous improvement to remove friction, accelerate deal velocity, and elevate the experience for our customers and partners. Join GTS and help shape the systems and processes that power Microsoft’s global commerce; driving clarity, compliance, and operational excellence in every transaction.

As part of Microsoft Business Operations (MBO), you’ll be at the heart of a team that:

• Supercharges operational excellence through AI+CI, driving step-function improvements in productivity, speed, and quality

• Partners to accelerate growth, enabling compliant revenue expansion and risk mitigation across global markets.

• Delivers differentiated customer experiences, making it easier to do business with Microsoft through streamlined, trustworthy operations.

• Builds the AI-powered frontier firm, where bold goals, inclusive culture, and human ambition converge to reshape business processes and customer engagement.

We operate at the intersection of innovation AND compliance, turning complexity into AI enabled, risk smart solutions that scale Microsoft’s QuotetoCash (Q2C) ecosystem. Our work is fast paced, impactful, and deeply connected to how Microsoft transacts at global scale; strengthening controls, accelerating revenue, and elevating customer experience. If you’re energized by ambiguity, driven by curiosity, and eager to shape the backbone of Microsoft’s commercial engine - GTS is where you’ll make your impact.

Position Description:

We’re hiring a Group Manager to empower a high performing team responsible for seamless, compliant deal processing and flawless quarter end execution for our most strategic customers in the EMEA region. In this mission critical role, you’ll partner across Microsoft’s Operations Service Centre (OSC), & key stakeholders to deliver integrated, bestinclass QuotetoCash (Q2C) services. You’ll thrive in a fast paced environment that prizes collaboration, problem solving, and developing exceptional people.

We are seeking an experienced people leader who thrives in complex, matrixed global environments, exercises exceptional judgment and communication, leverages data to elevate performance, leads with customer obsession and unwavering compliance, and inspires teams to deliver impact.

Responsibilities

• Lead and develop a high performing, diverse team that delivers customer, field, and partner operational excellence through a managed service model.
• Oversee operational performance, compliance, outsourced delivery, and change initiatives to meet business goals and maintain audit readiness.
• Drive seamless end-to-end transaction services, systems readiness, risk mitigation, and close cycle execution in partnership with OSC, engineering, and outsourcing teams across Microsoft’s Q2C ecosystem.
• Build and strengthen senior level stakeholder relationships to align priorities and accelerate outcomes.
• Champion global process improvement and a data driven, growth mindset culture that enables informed decision making and continuous improvement.
• Lead the transformation of Q2C processes, leveraging AI and continuous improvement to enable scale and operational agility.

Qualifications

Required Qualifications:

• Several years of management experience in Operations, Program Management, Process Management, or related discipline
• Bachelor's degree in engineering, Business, or related field AND process management, process execution, process optimization, or related experience
• Multiple years of people management experience

Preferred Qualifications:

• Master’s Degree or MBA
• Proven experience managing global teams and navigating multi-time zone operations
• Demonstrated excellence in thought leadership. innovations and execution management; ability to influence without authority
• Exceptional attention to detail and analytical problem solving, with sound judgement to make decisions in ambiguous situations.
• Excellent communication skills and leader with ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
• Extensive background in compliance, controls & risk management
• Six Sigma Qualification
• Change Management Practitioner

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.