Our culture is centred on embracing a growth mindset and inspiring excellence. As an Account Manager supporting a major Australian retailer, you will join Microsoft’s Enterprise Commercial team in Australia and New Zealand (ANZ), contributing to managing the strategic relationship between Microsoft and a key enterprise customer in this region.

In this role, you will work closely with the Strategic Account Director to maximise the value our customer gains from Microsoft’s solutions – empowering the customer's teams, enhancing their customer experiences, and supporting their business objectives. This position offers a tremendous opportunity to accelerate your career growth, develop business and commercial skills, and to develop in the profession of sales, while contributing to a high-profile partnership.

You will help coordinate and orchestrate cross-functional Microsoft teams and partners to deliver on the customer's needs, ensure operational excellence in account activities, and build the foundation for a long-term strategic partnership. The ideal candidate for this role will be highly collaborative, professional, and focussed on customer success.

• Account Coordination: Assist in developing and executing against the customers' Account Plan, working with the Strategic Account Executive and Account Technology Strategist to align Microsoft’s offerings with their strategic goals. Help orchestrate internal teams and partner resources to implement account strategies, ensuring clarity and alignment across all stakeholders.
• Customer Engagement: Support day-to-day relationship management with the customer's stakeholders. Coordinate and schedule regular meetings, supporting preparation and execution of QBRs (Quarterly Business Reviews), and a range of executive briefings. Ensure prompt follow-up on customer inquiries, actions, and deliverables to maintain a high level of customer satisfaction.
• Opportunity Management: Track sales opportunities and pipeline for the account in Microsoft’s CRM system. Work with sales specialists and solution teams to identify new opportunities (e.g. upselling cloud services or deploying new solutions) and assist in qualifying, developing, and progressing these opportunities. Contribute to preparing proposals, presentations, and business case materials for the cusomer's review.
• Internal Collaboration & Reporting: Liaise with cross-functional teams (technical specialists, customer success, support, and partners) to drive coordinated execution of the customer's initiatives. Help monitor account performance metrics – such as revenue growth, cloud consumption, and deployment milestones – and contribute to internal forecasts and progress reports. Maintain CRM accuracy to ensure information on the account status is up-to-date and accessible to leadership.
• Industry Insight & Advocacy: Develop knowledge of the customer's business and the broader telecommunications industry. Monitor their news, pain points, and industry trends so you can proactively share relevant insights with the account team and adjust and shape Microsoft’s value proposition. Act as an advocate for the customer's needs within Microsoft, ensuring our solutions and roadmaps consider the customer’s context and challenges.
• Operational Excellence: Support contract renewal processes, compliance checks, and governance rhythms for the partnership. Help drive operational excellence by adhering to Microsoft’s sales processes and best practices – for example, ensuring pipeline discipline, engaging in weekly sales and planning calls, and contributing to a predictable rhythm of business.
• Team Culture & Support: Contribute to a positive, inclusive team culture. Be ready to take on ad-hoc projects such as organising account team events or workshops, training sessions, or customer events. Learn from senior team members and share your own ideas on how to better serve the customer. By embodying Microsoft’s values of integrity, collaboration, and customer obsession, you will help strengthen the partnership with the customer every day.

• Education & Background: Bachelor’s degree in business, Information Technology, Engineering or a related field (completed or near completion), or equivalent practical experience. A solid understanding of foundational business and technology concepts through coursework or projects is important.
• Sales/Account Exposure: Relevant experience through internships, university projects, or part-time work in sales, account management, or customer-facing roles. This could include participating in student consulting projects, retail experience, sales competitions, or internship assignments where you interacted with customers or coordinated team efforts. Demonstrated initiative and interest in technology or the telecom sector (e.g. involvement in tech clubs, relevant coursework) will be highly regarded.
• Communication & Collaboration: Excellent interpersonal and communication skills, both written and verbal. Ability to articulate ideas clearly and adjust your communication style for different audiences (from technical teams to business leaders). A team player who can collaborate effectively with colleagues across different departments and levels.
• Organisation & Analytical Skills: Attention to detail with strong organisational skills. Capable of juggling multiple tasks, prioritising workload, and meeting deadlines in a fast-paced environment. Comfort with basic data analysis and proficiency in Microsoft Excel (or similar tools) to track metrics and create reports is a plus.
• Customer Focus & Problem Solving: A customer-centric mindset with a proactive approach to problem-solving. Eagerness to understand Telstra’s business challenges and contribute creative ideas to help address them. Ability to anticipate needs, ask good questions, and follow through on commitments to the team and customer.
• Drive & Adaptability: Self-motivated, curious, and resilient. Willingness to take initiative and embrace Microsoft’s growth mindset – seeing challenges as opportunities to learn and improve. Ability to adapt to new situations and feedback and maintain a positive attitude when navigating ambiguity or complex tasks.

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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.