Senior UX Researcher
Microsoft
Join us in growing the Microsoft Compass Program and help shape the future of Copilot!
What We Are Doing:
The Microsoft Compass Program is a customer engagement R&D program that serves Microsoft's Experiences & Devices division (imagine: all our collaboration experiences including M365 Copilot, Office, Teams, OneDrive/SharePoint, Windows, Devices, and more). The Compass program includes more than 100 of Microsoft's strategic enterprise customers from around the world and was the first place Microsoft customers could test Copilot through our AIX00 program.
Responsibilities
Who We Are Looking For:
Note: This position sits in our user experience research team but is unlike any other UXR job you may have seen. It’s a combination of customer account management, UX research program operations and program management.
In this role you will help us manage and engage a selection of our 100 Compass customers and the Microsoft sales teams that work directly with those customers.
As on-point customer contacts for Compass, our role is to drive a mutually beneficial product development relationship with customers in the Compass program. This entails ensuring the customers meet program obligations for engaging in our research activities and navigating the complexity of when they disengage.
Field engagement: You will be a key part of our work to engage the field in our Compass activities for both current and prospective customers.
Research programs: You will help create and manage new research programs to engage customers throughout all phases of the product lifecycle.
The key attributes we are looking for:
Excellent project management skills. This is to help us manage our AIX00 Copilot Preview and Compass broadly. Grasp of and attention to detail (and agile execution) is critical.
Ability to manage complex, matrixed relationships: You must have experience working with customers and sales teams.
Thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense. If you can deliver results and be a nurturing teammate then we want to talk to you.
Qualifications
Required Qualifications:
- Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year(s) User Experience Research experience
- OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 3+ years User Experience Research experience
- OR Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 4+ years User Experience Research experience OR equivalent experience?
5+ years of program or product management experience.
5+ years of experience working directly with customers; including managing customer relationships & engagements.
Preferred Qualifications:
Outstanding project management, able to work fast on multiple, challenging and ambiguous assignments.
Research program operations experience is highly desired.
Familiarity with product-making research methods and processes.
As our focus is the growth and development of Copilot, strong familiarity of AI is preferred.
Experience thriving and collaborating positively in an intense program: The development pace of Copilot is fast and the opportunity and demands on our team are equally intense.
UX Research IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.