With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architecture-ABS Intune highly skilled professional with advanced expertise in Office Apps, Office Suites, and Microsoft 365 Apps for Enterprise. The ideal candidate excels at installing, configuring, and troubleshooting Office Apps—including deploying, administering and troubleshooting Office Suites and/or Microsoft 365 Apps for Enterprise. integration with Office Online Server, Sharepoint and OneDrive, ensuring seamless operations within IT environments This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Business Impact

• Drives operational excellence, collaborates with teams, manages risks, and aligns work with business priorities. Delivers solutions compliant with company standards and prepares customers for success, using change management to ensure long-term adoption. Identifies new opportunities, advocates for innovative solutions, and applies industry knowledge to meet business needs.
• Removes blockers, accelerates solution deployment, and resolves business and IT constraints.
  Customer Centricity
• Acts as the customer’s advocate, shares feedback, and develops actionable insights. Presents cases to influence product decisions and drives adoption of Microsoft solutions. Builds relationships with decision makers and bridges gaps between technical and business teams.
• Focuses on customer experience, defines success criteria, and resolves dissatisfaction to improve value and transformation.
  Partner Specialization
• Identifies and prioritizes growth opportunities with partners, supports pre-sales efforts, and clarifies technical solutions.
  Understands market opportunities and works with partners to develop repeatable solutions and support strategic implementations.
  Technical Leadership
• Promotes technical readiness, mentors team members, and drives upskilling based on market needs.
  Identifies and communicates gaps, contributes to methodologies, and provides thought leadership and innovation.
  Leads virtual teams, shares insights, represents Microsoft in industry events, and contributes to scalable solutions and intellectual property.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• Extensive experience with Office configuration, deployment, and management across platforms (Windows, MacOS, Web, and Mobile), including use of tools like MECM, Intune, AppStore, MDM, and Cloud Updates.
• Experience with Integrated Apps / Centralized Deployment, managing policies for Office Apps (Group Policy, Intune Policy, Cloud Policy), using the Office Apps Admin Center, and handling Integrated Apps/Centralized Deployment

Other Requirements:

• This position is not eligible for visa sponsorship. Candidates must have authorization to work in United States that does not now or in the future require employer sponsorship.

Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.