Solution Engineering (Dynamics 365)
Microsoft
Tokyo, Japan
Posted on Dec 16, 2025
Overview
Responsibilities
Qualifications
Dynamics 365 のプリセールスエンジニアとして、主にCRM領域のソリューションをご担当頂きます。主要なソリューションエリアは、Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Field Service 及び Power Platform、Copilot Studioとなります。
お客様の意思決定者、ビジネスユーザ等へのヒアリングを通し、ビジネス課題を理解し、Dynamics 365 （CRM領域）や周辺のソリューションによってお客様の課題をどのように解決できるか、技術観点から営業と共に提案活動を行います。セールス、アカウントチーム、パートナーと社内外に連携しながら、技術的な観点でお客様をInspireし、マイクロソフトのソリューションの価値を実証し、技術的にご評価を頂けるよう努めます。
また、Business Application（Dynamics 365、Power PlatformやCopilot Studioなど）を通じて他のソリューションチーム（例：Power Platform、Fabric、Microsoft 365 Copilotなど）とのコラボレーションも期待されます。
上記担当ソリューションエリアにおける四半期ごとの売上目標をチーム、組織の一員として達成し、エンタープライズ領域におけるマーケットづくり（サクセスカスタマー、事例化）にも貢献頂くことを期待します。
当部門はエンタープライズのお客様を担当する部門となります。Microsoft全体のAI機能のみならず、Dynamics 365 Sales & Service領域やPower Platformに関するAI機能、アーキテクチャ、テクノロジー、活用方に関する専門技術を習得頂ける環境です。最新AI/エージェントを活用しながら技術者として深い知識を習得頂きながら、お客様への価値提案及びお客様の成功、マーケットへの幅広い影響を与えられる職務となります。
As a pre-sales engineer for Dynamics 365, you will primarily be responsible for solutions in the CRM domain. The key solution areas include Dynamics 365 Sales, Dynamics 365 Customer Insights, Dynamics 365 Customer Service, Dynamics 365 Field Service, as well as Power Platform and Copilot Studio. Through discussions with customer decision-makers and business users, you will gain an understanding of their business challenges and collaborate with the sales team to propose how Dynamics 365 (CRM domain) and related solutions can address those challenges from a technical perspective. You will work closely with internal and external stakeholders—including sales, account teams, and partners—to inspire customers from a technical standpoint, demonstrate the value of Microsoft solutions, and ensure successful technical evaluations. Additionally, collaboration with other solution teams (e.g., Power Platform, Fabric, Microsoft 365 Copilot) through Business Applications (Dynamics 365, Power Platform, and Copilot Studio) is expected.
As a member of the team and organization, you will be expected to achieve quarterly revenue targets in the assigned solution areas and contribute to market development in the enterprise space, including creating customer success stories and case studies. This department is responsible for enterprise customers and offers an environment where you can acquire specialized knowledge not only in Microsoft’s overall AI capabilities but also in AI features, architecture, technologies, and usage specific to Dynamics 365 Sales & Service and Power Platform. This role allows you to gain deep technical expertise while leveraging the latest AI/agent technologies to deliver value to customers, contribute to their success, and make a broad impact on the market.
The mission of Microsoft Business Applications is to help our customers digitally transform their businesses to drive new sources of revenue, create new and engaging ways to serve their customers, and to transform the way in which their business runs to drive new levels of profitability for their organization.
Responsibilities
You will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Dynamics 365 Sales & Service solutions. You will support the AI Biz Process SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities.
Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions.
You will lead technical engagements by organising demonstrations, workshops, and proof-of-concept sessions. You will guide customers through technical decision-making, addressing challenges, and designing solutions that maximise the impact of Dynamics 365, Power Platform and Copilot Studio. Collaboration is key, as you will work closely with sales, partners, and engineering teams to identify new opportunities, provide feedback, and drive product enhancements based on customer needs and insights from the competitive landscape. Your commitment to professional growth will be demonstrated by continuously developing your technical expertise, staying current with the latest advancements of the products. Additionally, you will leverage the partner ecosystem and internal resources to deliver comprehensive solutions, ensuring customer success and satisfaction throughout their digital transformation journey.
By joining our team, you will be at the forefront of AI-driven business transformation, helping organisations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments.
Scale Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context
Build Strategy: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors
Solution Design: Demonstrating, presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated features
Leverage Partner Ecosystem: You will act as the liaison between the partner and team and facilitating partner resources and processes
Qualifications
- Technical pre-sales or technical consulting experience
- Proven technical knowledge of the Dynamics 365 Sales, Customer Insights, Customer Serivce, and Field Service or comparable enterprise scale customer experience solutions such as Salesforce.
- Extensive experience in driving and designing a solution strategy as part of the overall opportunity lifecycle
- Proven success demonstrating differentiated solution value and competitive advantage
- Delivering customer-facing technical workload demonstrations to enterprise decision makers
- Profinent Japanese in speaking and writing
- Experience in identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members
- Extensive collaboration capabilities with technical pursuit teams designing cloud-based customer solutions
- Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.