With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

We are seeking an experienced Power BI Developer to design, develop, and maintain enterprise-grade business reporting solutions within a Microsoft data ecosystem. This role plays a critical part in enabling data-driven decision-making across Finance and Capacity Management, delivering insights that drive operational efficiency, resource planning, and financial performance.

The ideal candidate will have deep expertise in Power BI, semantic data modelling, and SQL, with a strong understanding of financial and operational metrics. Working closely with cross-functional teams, the Power BI Developer will deliver scalable, secure, and visually compelling analytics solutions aligned to Microsoft best practices.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Dashboard & Report Development
• Design, develop, and optimize interactive Power BI dashboards and paginated reports to visualize Finance and Resourcing data.
• Create intuitive, accurate, and visually engaging analytics solutions aligned with business and stakeholder requirements.
• Build and maintain datasets, measures, parameters, and custom visuals using Power BI Desktop, publishing and managing them in Power BI Service and workspaces.
Data Modelling & Integration
• Develop high-performance semantic data models using DAX, Power Query (M), and Microsoft-recommended star schema principles.
• Integrate and transform data from diverse enterprise systems—including capacity management tools, SQL Server, Azure data sources, APIs, Excel, and SharePoint.
• Apply data warehousing, dimensional modelling, and Microsoft Fabric/Power BI best practices to ensure scalability and maintainability.
Performance, Governance & Scalability
• Optimize model design, queries, and datasets for performance.
• Implement enterprise-grade data governance and security, including Row-Level Security (RLS), workspace governance, deployment pipelines, and adherence to organizational compliance protocols.
• Configure and maintain data refresh schedules, on-premises data gateways, and automated refresh pipelines.
Stakeholder Collaboration
• Partner with Finance and Capacity Planning teams to gather, refine, and translate business requirements into actionable BI solutions.
• Present insights and complex technical concepts to non-technical stakeholders in a clear and structured manner.
• Provide training, documentation, and support to promote self-service BI adoption within the Microsoft analytics environment.
Continuous Improvement & Support
• Monitor and maintain existing dashboards, semantic models, and datasets to ensure ongoing accuracy and performance.
• Troubleshoot issues, conduct root-cause analysis, and implement enhancements following agile or iterative development practices.
• Stay current on new Power BI, Microsoft Fabric, Azure Data Services, and broader Microsoft analytics ecosystem features to continuously improve reporting capabilities.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance, or a related discipline.
• Hands-on experience with Power BI development in an enterprise or Microsoft-centric environment.
• Advanced skills in DAX, Power Query (M), and semantic model design.
• Experience working with SQL and relational database systems such as SQL Server or Azure SQL Database.
• Familiarity with financial reporting, operational metrics (capacity, utilization, productivity), and KPI frameworks.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and manage shifting priorities in a fast-paced environment.

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.