Technical Program Manager
Microsoft
Technical Program Manager
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
In the Customer Success team, we are looking for people with a passion for delivering customer success. As a Business Program Manager, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your delivery leadership and subject matter expertise, you will help customers get value from their Azure investments. Microsoft aspires to help our customers transform their business and operations with AI solutions built on Azure. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Responsibilities
As a Technical Program Manager for the Cloud and AI Platform (CAIP), you will drive the landing, messaging, feedback loop, and progress toward KPIs for the strategic priorities of the Customer Success Unit across all Azure Cloud and AI solution plays. You will collaborate with the Technical Program Managers in WW Customer Success, Global Business Leaders to enable landing, Engineering, Marketing, Partner, and Delivery teams within Microsoft to align the delivery motions and execution guidance for Azure Cloud and AI solutions. You will be responsible for providing meaningful data insights, actionable reporting to enable rapid response by the field teams and our own internal Customer Success teams.
- You will drive stakeholder and management system responsibility for alignment with SMEC, CSS, CX, and ISD teams for end to end CAIP alignment.
- You will partner with Solution Play aligned Technical Program Managers in Global Customer Success to provide insights uncovered through existing reports, automation of data aggregation and through experimentation by utilizing Agentic AI to accelerate the continuous feedback loop between our teams and the field teams.
- You will gather learnings and actionable insights from planning decisions to inform any mid-year or next year course corrections
- You will collaborate with STU teams to align on monthly/quarterly updates and insights from attainment of targets, comp plans, blueprint alignment.
- You will lead our business analysis efforts to surface actionable Insights that enable delivery acceleration while utilizing Microsoft Copilot, PowerBI and PowerApp to optimize / streamline and accelerate.
- You will be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams with the objective of driving the target outcomes in collaboration with them and their teams.
- You will foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes, including innovation. Model impactful community engagement, sharing learnings and best practices, and coach inclusivity. You will role model and champion the values of diversity and inclusion, coaching and learning from others, and customer-obsessed execution with strong cross-group collaboration and teamwork.
Other Responsibilties: