FastTrack Migration Subject Matter Expert
Microsoft
FastTrack Migration Subject Matter Expert
Tokyo, Tokyo-to, Japan
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Overview
FastTrack
Do you want to be a key leader in Microsoft’s fastest growing business and drive industry transformation into modern cloud technologies that make up the Microsoft 365 suite? If so, the FastTrack team has an exciting opportunity for candidates like you.
Microsoft 365 focuses on its productivity cloud strategy and enabling secure remote work for its customers and we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Come explore diversity at Microsoft!
FastTrack Migration Subject Matter Expert
The Migration Subject Matter Expert (SME) plays a critical role in helping customers successfully execute their data migration strategy. This includes moving data from on-premises environments or competitor platforms to Microsoft 365, as well as supporting cross-tenant migrations.
The SME is highly knowledgeable about the migration process and the toolsets used by the FastTrack Migration team. This role is accountable for delivering an end-to-end migration experience, ensuring smooth execution, driving migration throughput, and maintaining high levels of customer satisfaction.
Qualifications
Required:
- 4 to 10+ years technical consulting, IT administration, support, project management, customer success management, or related work
- OR Bachelor's Degree or higher in Computer Science, Engineering, Math, or equivalent’s experience AND 1 to 6+ year technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work.
- Technical proficiency in Exchange and Exchange Online, OneDrive for Business, SharePoint Online, Active Directory, Entra ID and related technologies.
- Ability to navigate politically charged environments, winning customer trust, and lowering temperature in sensitive situations.
- Should have strong customer management skills, demonstrate empathy, act as trusted adviser, take on a consultative position in conversations with customers.
- Learnability
- Ability to quickly ramp-up on new migration toolsets and assist in incubating migration toolsets.
- Understanding of migration scheduling policies, migration batch files, scripting, migration scheduling best practices.
Language Qualification
- Japanese Language: fluent in reading, writing and speaking
- English Language: confident in reading and writing; moderate spoken English skills
Responsibilities
- Plan with the customer to build a schedule that moves the customer’s data to the Microsoft 365 in the fastest and efficient manner.
- Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows.
- Act as a bridge between the Migration Support team and the customer – keeping customers appraised of the data migration progress and challenges via automated reporting and communication.
- Recommend best practices for key pilot migrations, and accordingly define customers’ velocity batch sizes, as part of the scheduling exercise.
- Partner with the migration back-end teams to land the most optimal schedule for the customer.
- Ensure migration credentials are deleted, infrastructure is decommissioned, and customer is offboarded. Coordinate with Infrastructure and Support teams to accomplish this task.