Cloud Solution Architect (Teams and Teams phone)
Microsoft
Cloud Solution Architect (Teams and Teams phone)
Multiple Locations, Germany
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA), specializing in AI Business solutions, who is passionate about driving our customers’ AI & cloud transformation journey. This is a customer-facing role that serves as a strategic trusted advisor and technical subject matter expert, accelerating AI adoption and change management by creating business value and ROI.
In line with our Flexible Work approach, for roles at Microsoft Germany, Austria, and Switzerland, we recommend spending at least two days per week in the office or at the customer site.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/Minimum Qualifications (RQs/MQs)
- Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field
OR equivalent professional experience - Proven expertise in one or more of the following areas: Cloud and infrastructure technologies, IT consulting and support, Systems administration and network operations, Software development and support, Technology solutions and practice development or Architecture and/or technical consulting
- Fluent in German and English, with strong written and verbal communication skills
- Extensive knowledge and hands-on experience with Microsoft Teams and Teams Phone at an enterprise scale
Preferred Qualifications (PQs)
- Experience implementing telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell.
- Enterprise-scale technical experience with Teams Phone, Calling Plans, Direct Routing, Operator Connect, Teams Rooms, devices, audio/video conferencing, and voice migrations.
- Technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required; Experience in leading the planning, design, presentation, and implementation of Unified Communications solutions to meet customer, business, and technical objective
- Experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.
- Knowledge of telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.
Responsibilities
- Be a trusted advisor and drive business value through AI Transformation: Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
- Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of AI Business Solutions, securing long-term customer success and renewal.
- Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization. - Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
- Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
- Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas of AI Business Solutions, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.