Senior Customer Partner Engagement Manager (CPEM)
Microsoft
Customer Service
USD 130,900-277,200 / year
Posted on Oct 28, 2025
Senior Customer Partner Engagement Manager (CPEM)
Multiple Locations, United States
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Date posted
Oct 27, 2025
Job number
1903697
Work site
0 days / week in-office - remote
Travel
0-25 %
Role type
Individual Contributor
Profession
Business Operations
Discipline
Business Program Management
Employment type
Full-Time
Overview
The (HLS) Health & Life Sciences Operating Unit (OU) at Microsoft is looking for a strategic Senior Customer Partner Engagement Manager (CPEM) - Health & Life Sciences to join our Operations team. This role focuses on Customer/Partner Engagement as well as Executive Customer Communications, playing a crucial part in shaping and delivering impactful engagement strategies that accelerate business priorities across the industry. As a Senior Customer Partner Engagement Manager (CPEM) you will work closely with executives, cross-functional teams, and industry stakeholders to ensure strategic alignment and build meaningful relationships.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management OR Frontline technology Sales or professional services sales experiences
2+ years of experience driving sales or business development with technology executives
Preferred qualifications
Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement OR equivalent experience.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until November 10, 2025.
Responsibilities
Customer and Partner Engagement
- Proactively plan and manage Health & Life Sciences (HLS) Corporate Vice President (CVP) engagement with customers and partners, aligning with organizational strategy, goals, and objectives. Use leadership direction and industry trends to advocate for and influence sponsorship, creating and executing plans to shift priorities to new initiatives within industry space. Define and communicate the vision and strategy for change, ensuring organizational buy-in and adoption. Develop necessary materials to support key stakeholders and onboard others. Partner with Human Resources (HR) to drive training, reskilling, and role mapping.
- Provides subject matter expertise to collect and evaluate success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs], such as acquisition, usage, impact, effectiveness, customer feedback), to monitor programs and ensure all activities align with business and program objectives.
- Run and effectively triage process for all customer engagement requests from the field. Coordinate and manage to closure all customer escalations directed towards the CVP including conducting due diligence across field teams, organizing resources to resolve, preparing and summarizing info to the leader, engaging the right owners or Subject Matter Experts (SMEs) who should take execution ownership of resolving the issues.
- Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
- Ensure all executive engagements/field visits at CVP level and above are run smoothly with the right customers / partners engaged and productive meeting outcomes achieved. Leverage monthly business review revenue (MBR) to drive strategic and overall performance decisions with stakeholders and runs rhythms regularly to identify what is working and what is not and makes improvements accordingly.
- Act as a single point of contact aligning with local teams and stakeholders to prepare for site visits, working directly with associated Executive Offices from planning to execution, and driving follow up actions and communications.
- Maximize CVP customer, partner, and field engagements during domestic and international travel, including aligning with local teams and stakeholders to prepare for site visits, prepping the leader, and driving follow up actions and communications.
- Coach account teams on exec engagement strategy, including overseeing all requests from Americas accounts for the upper-level Leadership Team.
- Actively participate in the Americas Customer Engagement and Communication Community, leveraging best practices and actively contributing to process improvements.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.