Logistic Technician

Share job

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, coordinate security escorts for third-party vendors, and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• High School Diploma AND relevant experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications

• Demonstarted experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.

Responsibilities

• Perform assigned tasks and escalate issues during high-volume work activity or escalation-based situations.
• Escalate any security or safety incidents promptly.
• Coordinate with suppliers to initiate warranty claims and process failed vendor hardware devices, including information processing, packaging, shipment, and receipt of Return Merchandise Authorisation (RMA) devices, following all Service Level Agreements (SLAs).
• Coordinate, prepare, and execute incoming/outgoing deliveries (e.g., purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
• Identify, coordinate, manage expectations, and offer alternatives when defining stakeholder solutions in line with company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, tools).
• Leverage process knowledge and best judgement to complete tasks with minimal direct supervision.
• Maintain a strong focus on understanding the impact of work when completing tickets and assigned Inventory and Asset Management (IAM) tasks.
• Maintain and steward up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories).
• Ensure detailed physical inventory tracking and staging; help reconcile and report inventory discrepancies.
• Notify management about stock shortages and escalate any related issues.
• Ensure execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.
• Perform destruction of data-bearing devices (DBDs) following all SLAs and Microsoft policies; coordinate and oversee third-party vendors performing DBD destruction as necessary.
• Comply with security and data management policies at all times.
• Embody our culture and values.