Business Program Manager
Microsoft
Business Program Manager
Multiple Locations, United States
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Overview
At Small Medium Enterprises and Corporate (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
We are seeking a Business Program Manager to join the SME&C Global STU (Specialist Teams Unit) team to drive strategic directives in budget, compliance, headcount, and project portfolio management.
This role partners with the Global STU Leader and collaborates with STU Specialist Leads (AI Workforce, AI Business Process, Cloud & AI, Security), xCSA & Role Excellence Leads (Solution Engineering, Support Solutions, ATU, and PSS), and the GS&O CoS team to ensure operational excellence, maintain visibility, align priorities, and optimize outcomes.
The SME&C Global STU (Specialist Team Unit) team plays an essential role in serving Microsoft’s Commercial Strategy as a critical driver of enterprise growth by positioning the value of our solution areas (Security, Workplace AI, AI Business Process, and Azure) to accelerate digital transformation for customers. Acting as the connective tissue between product innovation and customer impact, the team enables SME&C Global Sales & Operations (GS&O) organization to deliver integrated, high-value engagements across industries.
Success in this role requires effective collaboration with internal stakeholders and building strong relationships across diverse teams. Ability to adapt to feedback, navigate changing environments, and proactively share ideas to drive business growth while valuing different perspectives.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- 4+ years of experience in either direct sales or in a sales excellence role supporting Enterprise or SME&C (Small Medium and Corporate) segments?
Additional or preferred qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement OR equivalent experience.
- Work cohesively with members of the Microsoft sales & services team, Microsoft partners, engineering, and marketing to solve customer and partner issues, leverage best practices, & deliver results.
- Ability to overcome and work around problems that are inevitable in rapidly growing businesses – positive approach to problem solving, learning, and development.
Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:US corporate pay information | Microsoft Careers
Microsoft will accept applications for the role until November 1st, 2025.
Responsibilities
Business Operations
- The Business Program Manager oversees the SME&C Global STU team rhythm of business, including weekly leadership meetings, all-hands, offsites, and community sessions. Sets objectives aligned with organizational goals and ensures privacy and compliance.
- Leverages key partnerships to drive the agenda for the leadership team and ensure follow up. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Engages in project management or may act as a project/program.
- Collaborates with internal stakeholders and Microsoft teams to oversee the progress of execution plans. Leads and oversees processes to ensure alignment across groups. Works with the organization to report against targets.
- Partners with Finance to manage and plan the budget and headcount. Provides forecast support in collaboration with the Global STU and GS&O leadership team. Identifies actions to address forecasted challenges and improve performance.
- Coordinates with the Procurement team on resource allocation. Collaborates with leadership on resource management planning.
- Tracks the use of role-based compliance trainings and new trainings; drives the training completion rates. Plans and executes on trainings. Ensures a healthy compliance scorecard for the team/organization. Capitalizes on team strengths and identifies development areas.