Senior Datacenter Inventory & Asset Technician
Microsoft
Senior Datacenter Inventory & Asset Technician
Dallas, Texas, United States
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Overview
As a Microsoft Senior Data Center Inventory & Asset Technician (DIAT), you will prioritize and assign ticketed work to technicians on the team, provide guidance on inbound/outbound logistics tasks, and ensure that inventory balances are accurate. This opportunity will allow you to demonstrate your expertise in standard processes and procedures for Inventory & Asset Management and develop skills around mentorship of peer technicians accelerating your career growth in the process.
Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In this environment, you may be asked to go on business travel to support other metros periodically, 0-25% of the time.
Qualifications
- High School Diploma AND 2+ years experience in warehouse/supply chain in an information technology (IT) environment, logistics, supply chain, inventory management, retail, or a related field OR equivalent experience.
- Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
- As indicated, in the job description, this role has a travel requirement of up to 25% which means you may be required to travel, from time to time, as part of this role.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years there after.
Preferred Qualifications
- 3+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g. forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
Materials Handling ATR-D - The typical base pay range for this role across the U.S. is USD $26.78 - $42.93 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $34.28 - $47.26 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Responsibilities
- Maintains a strong focus to optimize resources and improve quality.
- Articulates the impact of work performed within the Data Center to technicians.
- Seeks information about the underlying needs of customers.
- Positions organization to deliver solutions that exceed customer expectations.
- Maintains a strong stakeholder focus to improve quality and ensures that the customer receives the highest return on investment.
- Engages with internal and external stakeholders to manage issues as they arise.
- Ensures team is following all processes and procedures to do this in a timely manner.
- Manages schedule of DBD destruction or shredding in partnership with senior leadership.
- Performs DBD destruction as necessary.
- Handles any escalations.
- Assists with security investigations.
- Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary.
- Provides technical support and task specific guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities).
- Directs the flow of packages from preparation to shipment.
- Schedules inbound and outbound logistics of both internal and external services.
- Communicates directly with customers in regard to scheduling both inbound and outbound deliveries.
- Coordinates with external stakeholders including third-party warehouses, Original Equipment Manufacturer (OEM) vendors, and suppliers as necessary to facilitate inbound and outbound deliveries.
- Deals with the escalated issues.
- Ensures teams maintain and perform steps required to keep the inventory balance accurate.
- Prioritizes ticketing queues, works to resolve escalations, and clears blocking issues to enable continued delivery of Inventory and Asset Management (IAM) activities.
- Serves as subject matter expert and models compliance to less experienced team members.
- Seeks out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
- Creates execution plans with the goal to improve satisfaction and performance within an area or organization-level group.
- Identifies and resolves delivery and execution road blocks serving as point of contact for arising issues.
- Learns different elements of different suppliers, including what parts to order and what supplier(s) to engage with.
- Performs transactional related work, such as execution of purchase orders (POs) and contracts.
- Gathers data related to POs and provides to direct management.
- Assists senior leadership with escalated procurement issues.
- Runs daily safety topic huddles.
- Manages and coordinates any escalated task risks and reported issues.
- Trains employees on safe and effective rack moving.
- Ensures team is in compliance with heavy-lifting equipment requirements.
- Leads by example of all safety standards.
- Prioritizes and assigns ticketed work to Data Center Inventory and Asset Technicians on team.
- Leverages process knowledge and technical skills to resolve escalations (or further escalate if needed), clear blocking issues, and may enable on site and/or remote data center support activities.
- Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations.
- Acts as the Subject Matter Expert about Return Merchandise Authorization (RMA) warranty process.
- Ensures teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.
- Follows all Service Level Agreements (SLAs) related to RMA warranty process.
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