Customer Experience Engineer 2
Microsoft
Customer Service
Posted on Oct 23, 2025
Customer Experience Engineer 2
Hyderabad, Telangana, India
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Date posted
Oct 22, 2025
Job number
1897386
Work site
3 days / week in-office
Travel
None
Role type
Individual Contributor
Profession
Program Management
Discipline
Customer Experience Engineering
Employment type
Full-Time
Overview
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.
Our team is at the heart of delivering scalable, resilient, and intelligent solutions that empower customer engineering teams across the organization. We are seeking a highly experienced and innovative Senior Customer Engineer with development experience and focus on AI/ML, agentic systems, and full stack development to join the team. This role offers the opportunity to lead the development of next-generation intelligent platforms and contribute to the strategic direction of customer engineering for commercial businesses. The selected candidate will be mainly focusing on developing the agentic AI systems to transform Azure support.
Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
- Bachelor’s degree in computer science, Engineering, or related field.
- 6+ years of experience in software development, with a strong track record of delivering complex systems.
- 3+ years of experience and Proficiency in Python and C# with deep experience in AI/ML and full stack development.
- Hands-on experience with AI Foundry, agentic systems, and reinforcement learning.
- Strong understanding of data structures, algorithms, system design, and distributed computing.
- Experience with cloud platforms (, Azure) and microservices architecture.
- 2+ years of customer facing experience.
- 3+ years of experience with cloud platforms (Azure, Google Cloud, AWS, etc.) and microservices architecture.
- Problem-solving skills and ability to thrive in a fast-paced, collaborative environment.
Responsibilities
- Design, and implement scalable software solutions that support core ACES functionalities.
- Develop intelligent agentic systems capable of autonomous decision-making and task execution.
- Build and optimize AI agents using AI Foundry, Python, and reinforcement learning techniques.
- Develop full stack applications with a strong emphasis on backend services using C# and cloud-native technologies.
- Design and implement synthetic data generation pipelines to support training and evaluation of agentic models.
- Collaborate with product managers, researchers, and engineering teams to define technical requirements and deliver innovative solutions.
- Drive technical excellence through mentorship, code reviews, and adoption of best practices.
- Own the end-to-end lifecycle of software components, including design, development, testing, deployment, and maintenance.
- Contribute to architectural decisions, scalability strategies, and long-term technical vision.
- Evaluate and integrate emerging technologies to enhance platform capabilities.
- Ensure high standards of software quality, performance, and security.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.