Commercial Deal Manager

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The Deal Desk is a worldwide organization for which the primary focus is driving billions of dollars of “good business” with our largest, most strategic customers. The Deal Desk plays a critical role in partnering with the sales team, striving to bring a balanced view to individual deals by ​weighing both short-term needs and long-term strategic goals for Microsoft all-up. The Deal Desk also provides innovative business solutions to the customers, driving for increased satisfaction and profitability." - John Giannone - CVP Deal Desk

Deal Managers are empowered to design and execute creative licensing solutions and commercial contracts for our customers. Deal Managers work in close partnership with Microsoft’s sales teams, business groups, and functional teams to develop strategies aimed at increasing revenue and profitability on Microsoft products and services such as Azure, Microsoft 365, Dynamics 365 and Services including Unified support. We are looking for self-motivated individuals who can start with the customer, be fast and flexible, have an ownership mindset, prioritise for greatest impact and lead with positivity, while helping to build an amazing culture of success and sharing in the Deal Desk.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Master's Degree in Business Management, Information Technology, Marketing, or related field AND 6+ years sales and negotiation experience or related work OR Bachelor's Degree in Business Management, Information Technology, Marketing, or related field or related field AND 10+ years sales and negotiation experience or related work or internship experience OR equivalent experience.
• Excellent interpersonal, verbal, oral and written communication skills at all levels of organization.

Preferred Qualifications (PQs)

• Demonstrated decision making, problem solving, financial acumen, analytical and negotiation skills in a cross-functional environment
• Ability to influence senior stakeholders positively and manage their expectations
• Ability to advocate for Microsoft’s three key cloud solutions
• Strong business acumen & executive presence
• Own successes & setbacks while sharing & leveraging learning
• Bachelor’s Degree in relevant field (e.g. Business Administration, Finance, Marketing, Engineering, Computer Science etc.) or equivalent industry experience.

• Provide expert knowledge of Microsoft volume licensing programs, negotiation strategies and best practices to increase volume license sales.
• Work with key stakeholders to identify/resolve agreement issues and deal blockers
• Negotiate with customers on complex terms and conditions to close deals (optimize benefits to MSFT)
• Make key decisions by applying business judgment and complex licensing/business principles.
• Proactively identify and recommend solutions for improving the agreement development, empowerment guidance, negotiation and sales processes.
• Act as a field-based feedback resource for providing Corporate with insights into product and program licensing development.