Senior Lead Incident Manager – Site Reliability Engineer - CTJ - Poly

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The Azure Senior Incident Manager - Site Reliability Engineer is responsible for driving the resolution of complex, multi-service outages across Azure’s global infrastructure in our Air Gap Clouds. This role provides operational leadership during high-severity incidents, ensuring timely mitigation, clear stakeholder communication, and adherence to compliance and privacy standards. The position requires technical breadth, demonstrated leadership under pressure, and the ability to coordinate across engineering, operations, and customer-facing teams.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications:

• Master's Degree in Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:

• Leadership: Proven ability to lead global, distributed teams during high-pressure situations.
• Innovation: Track record of implementing automation and process improvements in incident management

Site Reliability Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 27, 2025.

#Silver

• Command & Control: Act as the primary incident commander for major Azure outages, ensuring forward progress and clarity throughout the incident lifecycle.
• Incident Leadership: Lead cross-functional teams (engineering, support, operations) to restore services quickly and minimize customer impact.
• Provide timely, accurate updates to executives, internal stakeholders, and customer-facing teams.
• Process Governance: Ensure adherence to incident management protocols, including legal, privacy, and compliance requirements.
• Continuous Improvement: Conduct Post-Incident Reviews (PIRs), identify systemic issues, and drive platform improvements.
• Tooling & Automation: Leverage and enhance incident management tools such as Outage Hub and IcM for real-time visibility and coordination.
• Mentorship: Guide and coach other incident managers and engineers on best practices for incident response
• Rythm of Business: Ensure our Executive Leaders receive regular updates, critical signals and progress reports on cloud-wide initiatives.
• Embody our culture and values.