Senior Solution Engineer - AI Business Process, Microsoft Innovation Hub

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Microsoft Innovation Hub empowers customers to overcome their business challenges through innovative engagements that integrate multiple areas of expertise. We drive AI transformation by leveraging evolving needs and emerging business opportunities. As the future of technologists and enterprise technical sellers, we guide customers from envisioning solutions to implementation. We deliver the Microsoft value story through immersive experiences, strengthening customer trust through deep engagements in exceptional environments.

As a Senior Solution Engineer - AI Business Process in the Microsoft Innovation Hub in Burlington, MA, you will merge business and technical requirements to craft comprehensive solutions, working seamlessly with various stakeholders. In this role you will have the opportunity to leverage your experience in Dynamics 365, Power Platform, and Agentic AI solutions. You will conduct discovery sessions to understand customer needs and provide strategic recommendations and best practices tailored to their specific needs. Implementing robust AI transformation solutions and optimizing the integration of various technologies and services will be key aspects of your role. Additionally, you will leverage consultancy skills to foster collaboration among technical resources and stakeholders, ensuring alignment and effective teamwork. This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• 5+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years technical pre-sales or technical consulting experience
  • OR equivalent experience.
• 3+ years of experience in ANY of the following technologies: Dynamics 365 (D365) platform including Sales, Customer Insights, Contact Center, Customer Service, and D365 Copilots (Sales, Service), Power Pages, Power Platform Governance & Security, Power Platform app lifecycle management, SDLC, ALM, DevOps, Power Apps (canvas & model driven apps)
• 3+ years enterprise experience in any of the following: business envisioning, solution envisioning, architecture design, and rapid prototype activities in a presales capacity.

Other Requirements:

• Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.

Additional or preferred qualifications

• 2+ years of experience with Power Platform Connectors, and related.
• Enterprise Architect Experience: Proven experience as an Enterprise Architect, designing and implementing large-scale, complex solutions that align with business goals and technical requirements. Ability to integrate various technologies and platforms to create cohesive and scalable architectures.

• Consultative Selling: Proven experience in a consultancy role, providing expert guidance and strategic recommendations to customers. Ability to navigate complex technical landscapes and deliver tailored solutions that meet specific customer needs.

• Strategic & Structured Facilitator: Validated customer experience in requirements capture; prioritization; capturing evidence and impact to quantify business value; issue, risk and constraint identification with a focus on strategic goals and outcomes.

• AI Solution Design Experience: Expertise in designing architectures, building, and deploying AI solutions. Experience with cloud and hybrid infrastructures, adjacent technologies, architecture designs, migrations, and industry standards. Understanding of AI related Azure services.

• Certification in relevant technologies or disciplines

• Azure Certifications:

• AI-102 Azure AI Engineer Associate or ​

• PL-600 Power Platform Solution Architect Expert

• OR other domain-relevant certifications from different vendors

• Design Thinking: Proven experience of delivering design thinking; ‘ideation’; or similar context analysis / problem framing.

Solution Engineering IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 23, 2025.

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• Delivering customer engagements: Prepare and deliver technical engagements including strategy sessions, envisioning workshops, architecture design sessions and rapid prototyping to demonstrate key capabilities, validate against identified risks and finalize technology choices.
• AI Transformation Leadership: Be the trusted voice within the business and for customers on the latest AI platform and technology trends, guiding their transformation journeys. By prioritizing AI use cases through design thinking workshops, you will lead these journeys effectively. You will be a valued contributor to Microsoft’s strategy in your area, ensuring the Hub is proactively aligned with the right customers to drive real impact.
• Strategic Vision and Planning: Own and execute a clear strategic vision for AI transformation initiatives on a set of targeted accounts, aligning with organizational goals and customer needs by collaborating and orchestrating cross-functional teams.
• Solution Design and Architecture: Develop comprehensive solution architectures based on patterns and practices that are tied to customer requirements and ensure that solutions are scalable, secure and optimized for performance. By utilizing consultation skills, you will uncover and prioritize opportunities, ensuing solutions are addressing real customer needs.
• Cross Platform Collaboration: Adopt a holistic approach to integrate capabilities across the entire cloud platform, identifying synergies and optimizing cross-platform integration. You will work with your peers and stakeholders to make the Innovation Hub the home of Cross Solution AI Transformation.
• Technical Depth: Maintain and grow expertise in creating business value on top of the business applications including sales, services and marketing and Microsoft 365 platform to support AI transformation initiatives. Stay updated with the market trends and collaborate with the technical communities.
• Other
  • Embody our culture and values