Customer & Partner Engagement Lead - Health & Life Sciences

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There’s never been a more exciting time to work in Health & Life Sciences (HLS) at Microsoft. This role offers the opportunity to help healthcare organizations harness technology and innovation to reimagine the patient experience, restore the joy of practicing medicine, and improve outcomes across the HLS ecosystem.

As the Customer & Partner Engagement (CPE) Lead for HLS, you’ll be a key member of the HLS Executive Operations team—reporting to the Chief of Staff and partnering closely with the Corporate Vice President (CVP) of HLS Product Engineering, who leads the division, and the broader HLS leadership team. You’ll drive disciplined, high-impact engagement efforts that strengthen relationships, deepen strategic alignment, and deliver measurable results.

You’ll lead the rhythm of executive external engagement—ensuring the right prioritization, preparation, and follow-through for high-impact interactions. You’ll help the CVP and leadership team stay deeply connected to customers and partners by coordinating executive briefings, tracking key commitments, and curating insights that inform product strategy and decision-making. You’ll also develop and manage strategic communications and event participation that showcase Microsoft’s innovation and customer impact across the health and life sciences ecosystem.

This role offers a front-row seat to the industry’s most advanced Health & Life Sciences workloads, collaborating with leading healthcare innovators who are pushing the boundaries of what’s possible.

We are looking for a candidate who is a strategic and disciplined operator who leverages AI-driven tools and cross-functional partnerships across product, engineering, research, marketing, sales, strategy, business development, and communications to deliver cohesive engagement and communications impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Minimum Qualifications:

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years’ experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR equivalent experience.
• Demonstrated success leading strategic customer or partner engagements skilled at clarifying objectives, framing discussions, and driving impactful outcomes
  • OR equivalent experience.
• Exceptional written and verbal communication skills, with a proven ability to craft concise, executive-ready materials and translate technical strategies into concise, compelling narratives.
  
  

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years’ experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR Master’s Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 5+ years’ experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR equivalent experience.
• Familiarity with Microsoft Cloud and AI technologies, with the ability to connect technical capabilities to customer and partner business goals
• Understanding of enterprise sales motions—ideally with direct experience in Microsoft or a comparable global technology organization
• Proficient organizational and operational excellence skills, with the ability to manage complex engagement pipelines and multiple priorities in a fast-paced environment
• Demonstrated success in applying AI tools, data visualization, and automation to transform preparation, insight generation, and execution excellence

Business Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: US corporate pay information | Microsoft Careers

Microsoft will accept applications for the role until October 26th, 2025.

#HLS #Health&LifeScience

Responsibilities:

Customer & Partner Engagement

• Manage the CVP and Leadership Team’s external engagement rhythm, including prioritization, pipeline management, briefings, and tracking.
• Ensure clarity of objectives, quality preparation, and timely follow-through for all high-impact engagements.
• Support senior engineering leaders on top opportunities to remove blockers and strengthen customer and partner alignment.
• Facilitate executive-to-executive connections and roadmap alignment.
• Triage and route critical escalations, ensuring clear ownership, accountability, and resolution tracking.
• Manage executive sponsorship of strategic or at-risk accounts with structured continuity and follow-up.
• Capture and synthesize customer and partner insights to inform product and engineering priorities.
• Plan and execute executive briefing sessions to ensure purposeful, insight-driven engagement.
• Coach account teams on executive engagement strategy, overseeing all requests for CVP participation.

Strategic External Engagement & Communications

• Build and execute high-impact strategic communications programs, including executive participation in industry events and customer/partner forums, aligned to HLS priorities.
• Develop executive briefings, event materials, and narratives that showcase Microsoft’s innovation and impact across the health and life sciences ecosystem.
• Partner across engineering, marketing, communications, and field teams to ensure cohesive storytelling and coordinated engagement.

Executive Operations Integration

• Partner with the Chief of Staff and Executive Operations team to drive planning, rhythm of business, and operational alignment across HLS.
• Lead communities of practice connecting teams contributing to Customer & Partner Engagement (CPE) and strategic external engagement & communications.
• Leverage Microsoft AI and data tools to automate workflows, streamline reporting, and surface insights that enable faster, more informed decision-making.
• Anticipate leadership needs and coordinate cross-functional inputs to ensure clarity, foresight, and disciplined execution.
• Embody our culture and values.