Technical Program Manager - Azure
Microsoft
Technical Program Manager - Azure
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud solutions and services.
We are looking for an experienced Technical Program Manager - Azure to drive the Infra Technical Success Program management for the Customer Success organization. As the Technical PM for Azure Infrastructure, you will be responsible for developing and landing the technical strategy across an ecosystem of Cloud Solution Architects (CSA), Customer Success Account Managers (CSAMs), CSA Managers, Specialists and Product group. If you thrive on being part of a dynamic and strategic business, have deep technical background in Azure, and a passion for developing technical strategies and leading execution of technical Worldwide (WW) community programs, we would like to hear from you. As a PM in Migrate and Modernize Infra area, you will focus on bringing together the richness of Azure Infrastructure (Azure VMware Solutions, SAP on Azure, Generic Compute, Storage, Networking, Azure Kubernetes Service) integrated with Data modernization (Database PaaS) and Application modernization, to meet our customers where they are and accelerate their journey to Azure.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects AND leading technical programs AND working in a customer-facing role (e.g., internal and/or external).
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- 1+ year of AI tools/certifications, knowledge in building and using agents to accomplish and accelerate delivery and outcome.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications) and in-depth knowledge of Microsoft Cloud Adoption Framework (CAF) and Well Architected Framework (WAF).
- 6+ years experience in Cloud/Infrastructure technologies, Database technologies software development, program management, technology solutions, practice development, Infrastructure as Code (Terraform and/or Bicep), DevOps, architecture, developing scalable and repeatable offers, OR equivalent experience.
- Prior experience and in-depth knowledge of Azure or other cloud platforms is essential. This includes experience with cloud architecture, deployment, and management of cloud services.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until October 16, 2025.
#CES #GCS
Responsibilities
Customer & Business Needs Analysis
Lead cross-functional engagements to identify complex product, service, or system gaps and opportunities.
Conduct independent research and analysis of stakeholder needs, industry trends, and regulatory requirements.
Integrate telemetry, usage data, and AI tools to uncover patterns and generate hypotheses for solution development.
Translate customer insights into actionable problem statements and drive hypothesis testing to validate solutions.
Align customer and stakeholder priorities with Microsoft’s strategic goals and drive process improvements for faster insights.
Product/Service/Solution Definition
Define program goals and prioritize capabilities across multiple functional areas based on data-driven analysis.
Translate organizational needs into deliverables aligned with strategic objectives and stakeholder expectations.
Develop and monitor success criteria and performance metrics (e.g., OKRs, KPIs) for programs and solutions.
Partner with Engineering, Marketing, Data, Apps, AI, Finance and Security to architect integrated customer solutions.
Lead technical solution design and documentation, ensuring alignment with business value and feasibility.
Product/Service/Solution Development
Ideate, build, deliver and evangelize solutions based on customer need and foresight.
Drive roadmap execution and feature delivery across technical and business teams, focused on outcomes.
Ensure AI-driven features meet quality, security, and ethical standards.
Be customer-0 - Validate use cases, leverage, demo new capabilities and provide feedback.
Orchestrate cross-functional integration and implementation processes for complex programs.
Break down programs into projects and operations, manage schedules, dependencies, and course corrections.
Use AI, telemetry, and customer feedback systems to iterate and improve product/service performance.
Ensure compliance with privacy, security, accessibility, and legal standards.
Act as a technical advisor and evangelist through customer engagements and presentations.
Sales Engagement
Support sales enablement and field operations through technical expertise and customer insights.
Champion the Voice of the Customer/Partner, influencing product roadmaps and acting as a trusted technical advisor to Customer Success leadership.
Skill field on the latest enhancements in product, services and solutions, to always serve our customers with the latest, cutting-edge innovations.
Own complex customer engagements, leverage to drive innovation across Microsoft.
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