Principal Customer Experience Program Manager - CTJ - TS/SCI

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Microsoft has an exciting opportunity for a Principal Customer Experience Program Manager in the Cloud + Artificial Intelligence (C+AI) Silver Networking Team. Our team is responsible for supporting the deployment, operations, and customers’ successful use of Azure services within an air-gapped environment.

Do you have a program management background, cloud experience, a combination of mission and business acumen, and an understanding of U.S. Federal Government requirements that will enable exponential growth of Microsoft’s U.S. Sovereign clouds – Azure Government Secret & Azure Government Top Secret? If so, look no further than Microsoft’s Azure Networking team! Azure Networking enable customers and partners across U.S. Federal Civilian, Department of Defense (DoD), and Intelligence Community (IC) to use our cloud products and services for critical national security and defense workloads. We’re growing in scope and aiming to speed up the delivery of these capabilities.

This role is for a Principal Customer Experience Program Manager who will collaborate with engineers and other program managers to advance a wide range of Azure services for internal and external customers in highly secured and regulated industries. The individual we seek will have experience as a US Government security clearance holder and subject matter expertise in integrating U.S. Government requirements and is responsible for the successful readiness and compliance efforts in support of our US Government cloud initiatives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:

• Track record of successfully driving mission critical, complex projects
• Experience shipping cloud services
• Relevant certifications (e.g., CISA, CISM, CISSP, CCAK, Azure and/or AWS Certifications)
• Understanding of Azure or AWS cloud computing services/deployment architecture (IaaS, PaaS, SaaS)
• A good understanding of networking concepts, including TCP/IP, DNS, routing, switching, and load balancing.
• Demonstrated success in customer-facing scenarios involving network design, troubleshooting, or optimization.

Customer Experience Program Mgmt IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 22, 2025.

#Silver

Lead and coordinate cross-functional project teams (engineering, product, marketing, etc.) to drive complex programs from planning through launch.

Champion the “voice of the customer” internally, advocating for product or service changes that improve quality, usability, and reliability. Work closely with engineering, support, compliance, and other groups to translate customer demand signals into platform or process priorities that enhance customer satisfaction

Communicate requirements effectively to partner and service teams to provide clarity needed to drive remediation, utilizing meetings, briefings, and escalations to support program activities.

Identify, assess, and mitigate risks throughout the program lifecycle, implementing change management strategies as needed

You will help close deals by representing engineering stakeholder interests, leading the procurement of resources, and providing insights that enable complex, innovative product features. You will also guide others to determine if customers have met conditions of success, rescope and revaluate complex projects, and identify improvements to evaluation tools and customer engagement methods.

Embody our culture and values.