Principal Product Manager

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Microsoft is a global technology leader with a mission to empower every person and every organization on the planet to achieve more. With a culture rooted in respect, integrity, and accountability, Microsoft fosters innovation and collaboration across diverse teams. Employees thrive in an inclusive environment that values growth mindsets and bold ideas, making Microsoft not only a market leader in cloud and business applications but also a place where careers flourish and impact is amplified.

Our team is part of the Microsoft’s Business & Industry CoPilot group is transforming enterprise support experiences using AI, machine learning, and our own tech stack (Power Platform, Dynamics 365, Dataverse). We’re looking for a Principal Product Manager to lead a critical, company-wide AI knowledge strategy for support that directly impacts our customers, helping them resolve support issues quickly, before they even of users.

In this role, you’ll own the vision, roadmap, and execution of AI knowledge experiences—ensuring content is accurate, secure, complete, and actionable for both customers and support engineers. You’ll drive cross-company alignment and deliver intelligent, scalable features that power Copilot and other enterprise tools.

This is a pivotal opportunity to define how AI knowledge is created, trusted, and delivered at Microsoft—shaping one of the most strategic areas in the company’s AI future. If you thrive at the intersection of AI, product strategy, and enterprise impact, this is the role for you!

We are looking for a Principal Product Manager to lead the development of AI reporting and metrics for our support experiences & platforms. This role will define and implement unified measurement frameworks, integrate telemetry systems, and deliver intuitive dashboards that empower feature teams and executives to evaluate the impact of AI experiences. The ideal candidate will have strong product strategy skills, experience aligning cross-functional stakeholders, and a passion for enabling data-driven decision-making. Responsibilities include driving initiatives such as AI telemetry, reporting to ensure scalable, high-impact insights that guide prioritization, adoption, and continuous improvement across the company.

Required/Minimum Qualifications

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development OR equivalent experience.
• 5+ years experience in product/service/project/program management or software development OR equivalent experience.
• 3+ years of experience shipping global products and platforms.

Preferred/Additional Qualifications

• Customer obsessed and deeply passionate about creating great end user experiences
• Experience working in or with global support businesses is a plus
• Experience designing and working with support and/or CRM systems is a plus

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 24, 2025.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

#BICJOBS

• Own creating & executing product strategy for AI reporting & metrics multiple lines of businesses.
• Maintain strong working relationships with stakeholders across the company from the engineering groups, businesses, and the support organization.
• Leverage strong cross-group collaboration skills and influence priorities using data driven approaches.
• Coach and mentor others in planning, organizing and coordinating work.
• Creating an inclusive work place environment.

• Embody our culture and values.