Digital Solution Engineer - AI Business Solutions

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Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across devices, cloud platforms, and everyday business applications, we help organizations realize seamless, innovative, and secure solutions that drive sustained growth and success in the AI era.

In this role you will be the AI Business Process Sales & Service Solution Engineer (SE) for your assigned territories and a member of the sales team that consists of AI Business Process Specialist (SSP) and Solution Engineers (SE) to support a number of SME&C UKI customers.

As a Solution Engineer specialising in AI Business Process transformation for Sales & Service you will lead strategic engagements with deep Customer Engagement domain expertise. Your mission is to drive the technical win by partnering closely with AI Business Process Sales Specialists (SSPs), building trusted relationships with C-Suite executives, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs) such as CIOs, CTOs, and IT leaders.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Extensive technical pre-sales or technical consulting experience.
• OR Bachelor's or Master's Degree in Computer Science, Information Technology, or related field AND technical pre-sales or technical consulting experience.
• OR equivalent experience.

Preferred Qualifications:

• Extensive technical pre-sales, technical consulting, or technology delivery, or related experience.
• Solution pre-sales for business applications and/or SaaS-based company or similar technology
• Solution pre-sales of complex business application deals requiring orchestration of large, dispersed, virtual teams composed of industry and solution team members.
• Solutions pre-sales best practices including but not limited to; discovery, building and crafting solution strategies that differentiate from the competition, value-based selling, identifying, and expanding product opportunities.

• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Deep Understanding Dynamics 365 solutions like Sales, Service, Finance, Supply Chain, Project Operations, and AI Agents offerings like Copilot Studio.
• Certification in relevant technologies or disciplines (e.g., D365, Power Platform, Copilot Studio).

• Technical Strategy & Customer Engagement
• Own the technical win strategy and support SSPs in securing customer commitment.
• Lead product proficiency, roadmap alignment, and competitive positioning conversations.
• Build credibility with senior stakeholders to influence technical decisions.
• Sales Execution & Technical Enablement
• Orchestrate and deliver Proof of Concepts (POCs), envisioning workshops, whiteboarding sessions, and demos.
• Showcase the business value of D365 Customer Engagement, Copilot Studio, and Line-of-Business AI Agents.
• Address technical blockers including compliance, privacy, and security concerns related to Copilot and AI Agents.
• Partner Collaboration
• Engage Systems Integrator (SI) partners early in the sales cycle to scale technical engagements.
• Co-deliver demos, workshops, and POCs with partners to accelerate customer success.
• Cross-Team Collaboration
• Work within a dedicated sales community supported by Account Teams, Marketing, Engineering, and Customer Success.
• Drive enterprise-wide adoption of D365 solutions through joint planning and execution.
• Competitive Differentiation
• Secure wins against key competitors by articulating Microsoft’s unique value proposition and One Microsoft narrative.
• Support migration and replacement strategies with robust technical plans.
• Pipeline Acceleration
• Increase D365 Sales & Service revenue by contributing to new pipeline, accelerating deal velocity, and capturing competitive share.
• Support SSPs in addressing technical proof needs to move deals forward.