Sr. Technical Program Manager
Microsoft
Sr. Technical Program Manager
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Customer Success Digital Experience (CSDE) team creates compelling digital experiences by leveraging the full breadth of Microsoft technology and solutions to realize business outcomes and results, across CE&S teams and dependencies.
As a Senior Technical Program Manager on the CSDE team, you will drive the delivery of innovative digital customer engagement experiences. You will orchestrate cross-functional initiatives that bring new customer offerings to market, working across CE&S teams and dependencies. Your work will directly impact how customers interact with Microsoft’s digital solutions, focusing on business outcomes and continuous improvement.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required:
- Bachelor’s Degree AND 4+ years’ experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years’ experience managing cross-functional and/or cross-team projects.
Preferred:
- Bachelor’s Degree AND 8+ years’ experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years’ experience managing cross-functional and/or cross-team projects.
- 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).
- 2+ years’ experience with Customer Success processes including reactive support or offering design and enablement.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications for the role until September 22, 2025.
#CES #CXA
Responsibilities
Drive Strategic Program Execution: Lead the ideation, prioritization, and delivery of innovative digital engagement and platform experiences that enhance customer satisfaction and drive measurable adoption across CE&S.
Translate Vision into Action: Collaborate with cross-functional stakeholders to gather and synthesize technical and business requirements, translating them into clear, actionable program goals and execution plans.
Define and Measure Success: Establish and track Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) across multiple feature areas to ensure alignment with business outcomes and continuous improvement.
Orchestrate Complex Programs: Manage large-scale, cross-functional initiatives by building strong partnerships across engineering, product, support, and external partners to ensure seamless integration and delivery.
Partner on Product Roadmaps: Work closely with engineering teams to influence and deliver on product roadmaps, ensuring technical feasibility, business alignment, and customer value.
Lead Launch Readiness: Develop and execute staging, pilot, and implementation plans for new digital experiences, ensuring readiness across support, documentation, and customer success teams.
Champion Supportability: Drive customer support readiness by delivering robust documentation, troubleshooting guidance, and best practices to enable scalable and effective support experiences.
Evangelize and Educate: Act as a technical advisor and evangelist for digital engagement capabilities, enabling internal stakeholders and customers through training, demos, and communications.
Continuously Improve: Identify opportunities to streamline processes, validate use cases, and enhance delivery excellence through data-driven insights and stakeholder feedback.
- Ensure Quality Delivery: Lead the development and execution of Build Verification Testing (BVT) and User Acceptance Testing (UAT) processes in partnership with engineering and stakeholders to ensure high-quality releases.