Software Engineer II (Outlook Copilot Service)

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As a Software Engineer II on the Outlook Copilot Service team, you will design and build scalable, reliable, and secure backend services that power AI-driven features in Outlook. You’ll take ownership of service design and delivery, ensuring high availability, performance, monitoring, and troubleshooting in one of Microsoft’s most visible services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• 2+ years experience in designing, implementing, and scaling large-scale, distributed online systems with a deep understanding of system architecture and proven ability to profile, analyze, and optimize performance and availability of services, along with support and operations tasks.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree in Computer Science OR related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, OR Python
  • OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  • OR equivalent experience.
• 4+ years experience in designing, implementing, and scaling large-scale, distributed online systems with a deep understanding of system architecture and proven ability to profile, analyze, and optimize performance and availability of services, along with support and operations tasks.
• 2+ years experience with applications leveraging LLMs / GenAI.

• Design, document, implement, and maintain scalable, secure, and high-performance backend services for Outlook Copilot scenarios.
• Take ownership of service design by driving reliable, scalable, and high-performance solutions.
• Ensure availability, reliability, efficiency, observability, and performance of supported services.
• Develop automation and leverage telemetry to identify patterns and drive continuous improvement.
• Resolve service issues, minimize customer impact, and document solutions to prevent recurrence.
• Collaborate with PMs, applied scientists, and UX designers to deliver intelligent, user-facing features.