Product Designer II

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The Assistance team within the IDEAS organization at Microsoft is a mission-driven group focused on transforming the customer support experience through thoughtful, human-centered design. The team is passionate about delivering seamless, AI-powered self-help solutions that empower millions of users globally. A Product Designer II here works at the intersection of design, technology, and empathy, crafting experiences that span the Microsoft Admin Portal, diagnostics, tooling, and telemetry systems—all aimed at driving continuous product improvement.

Our company's mission is to empower people and organizations to achieve more, and Microsoft 365 is at the heart of this effort. The IDEAS team is dedicated to fostering a culture informed by data and inspiring the entire Experiences + Devices group at Microsoft to make better decisions through the use of data. We see this as a tremendous opportunity to provide valuable information to the organization, improve efficiency and empowerment, and help Microsoft deliver the best possible experiences to our customers.

We value individuals who embrace continuous learning, celebrate mistakes as opportunities for growth, and strive for constant improvement. We firmly believe that a diverse range of experiences and backgrounds, combined with an inclusive environment where everyone feels safe to share their insights in a data-driven, objective, and supportive manner, is the key to creating the best possible workplace. And the best workplace leads to the best products and services.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 3+ years experience working in product or service design
  
  • OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
    
• Experience designing and prototyping in Figma.
• Resume must include a link to design portfolio.

Preferred Qualifications:

• Bachelor’s degree in industrial design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design
  
  • OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 3+ years experience working in product or service design
    
  • OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).
    
• 2+ years experience shipping products to customers as a result of an end-to-end design process.
• Experience in accessibility and inclusive design .
• Experience that demonstrates proven ability to advocate for design thinking, effectively influence design outcomes, discover problems and tackle them in fast-paced environments.

• Design Excellence: Understand the behaviors, motivations, and needs of our customers to develop and deliver relevant and impactful experiences. In-depth understanding of Design Systems and how to deliver impactful experiences within those constraints.
• Cross-Functional Collaboration: Interact with creative team members, product managers, engineers, and executive stakeholders to define, iterate, and implement new and existing product features, ensuring alignment with business, technical, and user requirements. You will work with user researchers to coordinate testing efforts, interpret test results, and incorporate results into design efforts. Participate in and contribute to foundational research.
• Compelling Communication & Storytelling: Present design concepts and decisions to cross functional partners and stakeholders, articulating design rationale clearly and effectively.
• Mentorship: Foster a culture of creativity and innovation through mentorship and collaboration with other designers.
• A portfolio review presentation is expected as part of the interview process for this role. Your presentation should showcase your work experience and demonstrate your design and storytelling skills, along with your authentic interest for the space through compelling communication.