Revenue & Profitability Growth Manager

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.

As the Revenue & Profitability Growth Manager within the AI Strategy & Business Innovation organization, you will support the General Manager along with the leadership team in creating, framing and executing on the high impact business strategies and coordinating strategic programs focused on transforming the experience for our customers across Microsoft. This is a high impact role that will drive strategy development, design and business execution of strategic programs.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
• 3–8 years in Strategy, Finance, or Business Operations ideally within a professional services or technology organization.

Additional or Preferred Qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
  • OR equivalent experience.
• Exceptional analytical skills with the ability to build and interpret complex financial and operational models.
• Strategic and critical thinking skills to abstract and synthesize data, industry trends, and business signals into actionable insights.
• Strong communication skills to deliver compelling narratives to diverse audiences.
• Experience managing complex projects and stakeholders under tight deadlines.

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until September 19, 2025.

#CES #GCS

Business Model Strategy & Synergy Analysis

• Analyze current delivery motions and monetization structures.
• Identify overlaps, inefficiencies, and integration opportunities.
• Develop frameworks to unify service portfolios and clarify value propositions.

Benchmarking & Innovation Enablement

• Benchmark internal business units and external industry peers using relevant KPIs, external research, and databases.
• Drive innovation by identifying best practices and performance gaps that inform strategic recommendations.

Executive Engagement & Strategic Influence

• Present insights and recommendations to senior leaders across Services, CSU, and Engineering.
• Act as a thought partner in shaping go-to-market and delivery strategies.
• Collaborate cross-functionally to ensure alignment and execution of transformation initiatives.

Team Values & Skills

• Analytical Passion:
  Solve problems across multiple altitudes—from strategic high-level framing to detailed analysis.
• Strategic & Critical Thinking:
  Ability to abstract and synthesize data and industry information into actionable insights.
• Business Modeling:
  Strong capabilities in building and interpreting financial and operational models.
• Project Management:
  Skilled in managing and prioritizing multiple inputs, tasks, and stakeholders under tight deadlines.

Cross-Group Collaboration & Leadership

• Drive and deliver high-impact results through both individual contributions and v-team efforts.
• Communication:
  Crisp oral and written communication skills to influence and align across diverse audiences.

Other Responsibilties:

• Embody our culture and values