Serviceability Engineer II

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Microsoft Silicon, Cloud Hardware Infrastructure Engineering (SCHIE) is the team behind Microsoft’s expanding Cloud Infrastructure and responsible for powering Microsoft’s “Intelligent Cloud” mission. SCHIE delivers the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Teams, OneDrive and the Microsoft Azure platform globally with our server and data center infrastructure, security and compliance, operations, globalization, and manageability solutions. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide and we are looking for passionate, high energy engineers to help achieve that mission.

As Microsoft's Cloud business continues to grow the ability to deploy new offerings and HW infrastructure on time, in high volume with high quality and lowest cost is of paramount importance. To achieve this goal, the Hardware, Infrastructure Management, and Fundamentals Engineering (HIFE) team is instrumental in defining and delivering operational measures of success for Cloud infrastructure reliability, improving the planning process, manufacturing, quality, delivery at scale, serviceability and sustainability. We are looking for a Serviceability Engineer with a strong passion for learning and embracing customer focused solutions, developing insight and industry knowledge to envision and implement future technical solutions that will optimize the Cloud infrastructure and its serviceability.

We are looking for a Hardware Serviceability Engineer to learn and contribute to Design for Serviceability (DFS), Design for Integration (DFI) and New Product Introduction (NPI) execution. You will assist senior engineers with DFS checklists, participate in design teardowns, and help validate service procedures, tooling, and spares readiness with ODM, Microsoft design and datacenter partners. This early‑career role emphasizes building fundamentals in serviceability, and cross‑team collaboration while supporting Microsoft’s cloud‑scale hardware programs.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 2+ years technical engineering experience OR equivalent experience.
  
• Experience in knowledge of hyperscale cloud fleet systems.
• Have experience in or knowledge of datacenter operations.
• Experience in IT equipment servicing
  

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

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Preferred Qualifications:

• Master’s Degree in computer science, manufacturing, material, mechanical, electrical or industrial engineering, or related field of Engineering.
• 5+ years of experience in system servicing, site service engineering, or infrastructure engineering, with focus on AI systems
• Experience in or knowledge of cloud fleet management, telemetry, diagnostic and troubleshooting of IT systems
• Experience in or knowledge of server industry product development process
• Experience in or knowledge of liquid cooling infrastructure for IT racks

Hardware Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until Septemper 22nd 2024

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• Assist in isolation of DFS and DFI requirements through partner‑assessment checklists for assigned sub‑assemblies and product groups; document evidence and action items; support verification at BOP/ASR/EVR/DVR/PVR gates.
• Participate in design teardowns; capture photos, confirm time‑on‑task results, review tool lists, and develop ergonomic notes; file issues in ADO and track to closure.
• Partner with EE/ME/Thermal engineers to define clear FRU boundaries and labeling; ensure serviceability, including tool‑less or standard-tool serviceability in CAD and/or early prototypes.
• Author or update service collateral (Service Manuals, spares BOM, labels, tool lists) under guidance; validate DFS and DFI in L10/L11 builds and pilot field trials.
• Collect and report for supplier scorecard KPI with SIs/ODMs; assist with prototypes and mechanical mock-ups and implement ADO or ECO changes.
• Maintain change control hygiene (ECO/ECN, ADO work items) and ensure serviceability artifacts are versioned and traceable.
• Contribute to post‑mortems and lessons‑learned; roll improvements into checklists and standards for subsequent phases of future NPI programs.