Sr Technical Program Manager - Analytics

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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. We are seeking a Senior Technical Program Manager to lead a centralized analytics function for our global datacenter operations – ensuring that data insights are aligned with business priorities and compliance needs. This role will manage and continuously improve a Dynamics 365-based Operational Readiness platform that integrates data from our Site Transition Program (STP) and Continuous Evaluation Program (CEP), thereby bridging data silos and enabling consistent, high-quality decision-making across the organization. The Sr. TPM will develop Power BI dashboards and analytics to transform Operational Readiness data into actionable insights, driving strategic alignment, governance, and cross-functional collaboration across teams. The ideal candidate combines technical acumen with strategic vision and strong communication skills to influence change and advance Microsoft’s operational excellence.

Required Qualifications:

• Must have a minimum of bachelor’s degree in Engineering – Electrical, Mechanical, Industrial or other Equivalent Experience.

• Experience in data center, pharma, or large-scale manufacturing operations environment.

Preferred Qualifications:

• Significant experience working in the End-to-End delivery process for new Data Centers and / or critical environments.

• Program management capabilities.

• Communication and leadership skills with the ability to influence and drive change.

• Experience leading and managing a business-critical function.

• Understanding of uptime methodologies and business critical digital platforms.

• Strong analytical and organizational skills.

• Team player with the ability to influence cross functional teams and leaders to implement continuous improvement.

• Excellent communication skills, both written and verbal.

• Must demonstrate strong attention to detail.

• Ability to operate within an ambiguous environment and create clarity.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Responsibilities:

• Align with Microsoft culture, objectives and operational standards.

• Deliver best-in-class operational capabilities.

• Key focus areas include Program management to support Operational Readiness.

• Manage and continuously enhance the Dynamics 365-based Operational Readiness tool supporting operational processes, improving its functionality, integration, and user experience.

• Ensure analytics initiatives and tooling support broader business objectives and adhere to regulatory and compliance frameworks.

• Establish and maintain governance standards for data across Operational Readiness.

• Define consistent metric definitions, enforce data quality controls, and ensure uniform reporting practices across regions and teams.

• Lead the development and scaling of shared analytics platforms and Power BI dashboards that serve multiple regions and functions.

• Unify tooling and reporting frameworks to provide a single source of truth for operational metrics.

• Translate raw data into actionable insights that drive operational improvements.

• Track and communicate the value of integrated analytics to stakeholders by producing executive-level reports and presentations.

• Build strong working relationships and engagement with our Engineering Groups (EGs), key partners and Landlord partners.

• Work with regional and global peers to identify, create and share best practices across the entire data center portfolio.

• Create an environment to promote learning and innovation opportunities.

• Obtain a clear understanding of Microsoft’s day-to-day operation, management and maintenance expectations for all critical plant, equipment, controls, and processes including (but not limited to), operating procedures, standards, change management and Drills.