Cloud Solution Architec - Cloud & AI Platform

Share job

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Come join CE&S and help us accelerate AI transformation for our customers and the world.

We are looking for a Senior Cloud Solution Architect (CSA), who is passionate about driving our customers’ transformation on Microsoft Azure. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements. This role is flexible in that you can work up to 80% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team member that will help the largest and most important companies in the world across all industries successfully adopt Microsoft Cloud solution and services.

Required/Minimum Qualifications (RQs/MQs):

• Bachelor’s degree in computer science, Information Technology, Engineering, Business or related field AND 7+ years’ experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or Business Applications consulting OR equivalent experience.
• English: Daily conversational level
• Japanese: Business level

Additional or Preferred Qualifications (PQs)

• Business Value: The ability to convey the business need and value of proposed solutions, plans, and risks to stakeholders and decision makers. This includes the ability to persuade and inform based on facts and alignment with goals and strategy.
• Trusted Advisership: The ability to build trusted advisory status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.
• Situational fluency: Using self-awareness as a mechanism to interpret verbal and non-verbal cues to increase your ability to "read the room."
• Insightful listening: asking insightful questions to understand the customer needs, issues, business environment and drivers, and going beyond what customer said.

Technical

• Passion for technology and customer obsession.
• Enthusiasm towards leading technologies and motivation to learn and grow.
• Breadth of technical experience and knowledge in foundational security, foundational AI, architecture design, with depth / Subject Matter Expertise for the assigned technical workloads, i.e., Windows Server, Linux server, network, storage, database, data warehouse, AI/ML, BI, AKS, ARO, containers, VMware, Azure Virtual Desktop, application technologies like .NET, Apache, JBoss, RedHat OpenShift, Java.
• Certifications in Microsoft and other cloud technologies are highly desirable.

Customer Centricity​

• Understand customers’ overall system landscape, Business and IT priorities and success measures to design public cloud solutions that drive business value.
• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisory.​
• Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate re-usability, and reliability upon deployment.
• Customer/Partner Insights - Provide feedback & insights from customers/partners.​

Business Impact​

• Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.​
• Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable IPs. ​
• Apply technical knowledge to architect and design solutions that meet business and IT needs, create cloud transformation roadmap, drive PoCs and MVPs, and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate.

​Technical Leadership ​

• Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements.
• Learn It All - Maintain technical skills and knowledge, keeping up to date with market trends and competitive insights; collaborate and share with the Azure technical community while educating customers on Azure platform.
• Accelerate customer outcomes - Share expertise, contribute to IPs creation & re-use to accelerate customer outcomes.