Cloud Solution Architect Team Lead

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As a Cloud Solution Architect Manager in AI Business Solutions domain, you play a pivotal role in accelerating the AI transformation of Finland’s Enterprise customers. You will lead small and a highly skilled team focused on helping customers unlock the full value of their Microsoft technology investments—especially in AI Business Solutions, M365 Copilot deployments, and Unified Support.

This is not just a leadership role—it’s a hands-on position where you actively engage with customers as the architect lead, shaping strategic conversations and driving solution adoption. You’ll bridge customer needs with Microsoft’s services portfolio, ensuring impactful outcomes and long-term business value.

Combining deep technical expertise, strong business acumen, and people leadership, you will personally drive high usage and growth of AI-powered Modern Work solutions. Your weekly customer interactions—often at CxO level—set the tone for excellence and innovation, making you a visible forerunner in the AI era.
Join us and lead the way in redefining customer success through AI.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND extensive experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
• Solid years' people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
• Finnish speaker.
• Microsoft certifications in Modern Work and Business Applications are considered a valuable asset for candidates, as they demonstrate proven technical expertise in the respective solution areas.

• Business Acceleration: Proactively engaging with customers to align Microsoft’s services portfolio with their technology adoption needs—both through team leadership and your own direct involvement in customer-facing work. Acting as a Microsoft services portfolio champion by driving awareness, relevance, and value across engagements. Personally contributing to business growth through strategic solution matching and hands-on collaboration.
• People Management: Lead a small but highly skilled team to deliver on customer objectives and Microsoft business targets, while setting the pace through your own example in customer interactions and services business growth.
• Customer Centricity - Customer Satisfaction: Drive positive customer satisfaction by coaching your team to become trusted advisors and by personally engaging with customers to deliver outcomes aligned with the Customer Success Plan, leveraging AI Business Solutions and Modern Work expertise.
• Customer/Partner Insights: Coach the team to surface actionable feedback and insights from customers and partners, while also contributing your own observations to inform Microsoft’s continuous improvement efforts across product and service teams.
• Business Impact: Manage AI Business Solutions/Modern Work usage and support business growth by leading through example—actively engaging with customers, including regular CxO-level interactions, to drive usage and services revenue. Empower your team to identify opportunities and articulate the Microsoft value proposition, while you personally help accelerate adoption and reduce competitive threats.
• Accelerate Resolution of Customer Blockers: Coach the team to resolve blockers and lead technical conversations, while also stepping in directly to support complex scenarios. Represent the customer’s technical interests within Microsoft, amplify their voice, and influence engineering roadmaps through your own insights and advocacy.
• Technical Leadership: Learn It All: Model a continuous learning mindset by aligning your own skilling with team and customer success goals. Encourage and support your team’s development while staying hands-on and current with evolving technologies and business needs.