Senior Business Manager - Consumer Channel Sales

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In the Consumer Channel Sales Organization (CCS), our purpose is to create value with our partners, to market and sell innovative consumer solutions powered by Windows, M365, Surface, and Xbox. We’re positioned right at the intersection of customers, hardware partners, and channel partners. Our team works with ecosystem partners and internal business groups to drive digital excellence and e-commerce capability, as well as accelerating cloud and subscription adoption. Together, we win by delivering compelling at-home and on-the-go experiences combining intelligent edge devices and services that create Microsoft fans for life.

As the Senior Business Manager - Consumer Channel Sales , you will have the chance to help support and drive growth through collaborating with a wide range of stakeholders across Microsoft (both cross-function and cross-business), to influence the direction and success of CCS and the WW Category Team. If you have a passion for and curiosity about CCS, are looking for a role that provides an opportunity to influence at senior levels, enjoy working in a fast-paced environment, are an exceptional communicator, and can drive process and operational excellence, we’d love to hear from you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.

• 4+ years of experience managing cross-functional business rhythms, including leadership team meetings, organizational communications, and strategic planning cycles

• 4+ years of experience owning internal or external stakeholder relationships, including budget oversight, vendor coordination, and executive-level deliverables

Additional or preferred qualifications

• Master’s Degree in Business, Communications, or related field AND 6+ years of experience in program management, business operations, or strategic communications
  OR Bachelor's Degree AND 8+ years of equivalent experience

• 6+ years of experience leading complex organizational programs, including culture initiatives, readiness planning, and executive communications across global teams

• 6+ years of experience in event strategy and content development, including All Hands, partner engagements, and executive keynotes

• 6+ years of experience managing OPEX planning and vendor operations, including budget tracking, procurement compliance, and vendor resource alignment

• 6+ years of experience supporting senior leadership, with a focus on driving clarity, alignment, and impact through structured communications and business planning.

Organization Alignment & Health

• Drive cross line of business alignment of the WW Category leadership team at team meetings by structuring agenda with GM/LT feedback according to ROB demands, following up with notes / actions, and assistance on deliverables.
• Drive cross line of business alignment the full Category team through communications / events / operations planning meetings, ensuring best practice sharing and timely delivery of deliverables to key stakeholders.
• Collaborate with broader teams in CCS as well as partner organizations to ensure that we are coordinating and communicating information to the team in time to generate the right level of clarity, energy, and/or activity and that we aren’t overtaxing the team with extraneous meetings, deliverables, and fire drills.
• Drive strategy, organization, and execution of Culture motions to create a healthy team culture, ensuring that the leadership is aligned and transparent with the team about the right actions to continue evolving our group culture.
• Build strategy and workback / content reviews for All Hands, Organization Events and Learning Days, ensuring that content is relevant and aligned to leadership vision and will deliver clarity, energy, and success for the team.
• Build out strategy for team readiness and capability with Learning and development team managing to budget, and communicating effectively with the team.

Partner & Field Events & Communications​

• Enrich executive communications – internal & external, to drive thought leadership, culture, and voice of partner influence.
• Drive content strategy for internal events and partner engagements, creating a compelling and impactful event communication strategy and plan, driving clarity and leadership with strong communications.
• Partner with peer teams / organizations to ensure that Devices and Creativity is aligned across overall SLT vision and strategy for communications and events.
• Work with partner engagement teams to build the right executive keynote content for our partners, ensuring Microsoft is regarded as a Trusted Advisor and preferred partner.
• Drive strategy and execution for content, timing / workback, and templates for executive presentations and communications, including event recaps, keynotes / partner decks, corporate and field Category newsletters, and other executive delivered communications.

Category OPEX Planning & Monitoring

• Collaborate with Finance Controllers to drive WW Category discretionary OPEX as well as vendor and marketing OPEX fiscal year planning with guidance and templates to help the team prioritize their budgets efficiently.
• Develop and deliver on budget monitoring workback and process, communicating to the team for clarity and flagging / assisting with over / under spend issues.
• Drive compliance and efficiencies in vendor sourcing and budgeting.

Vendor Management

• Work with cross line of business v- resource to prioritize their work as they assist with logistics and execution of projects for business support.
• Align design comms v- resource to executive vision and direction for comms and event content and help prioritize all tasks, providing thought leadership and partnership.
• Support procurement teams to ensure contingent staffing and vendor resources are acquired and renewed compliantly.

Strategy and Business Development

• Partner with the WW Category GM on direction of the business, including business development and defining strategic initiatives. Specific projects to be defined and will evolve with the business.