Customer Success Unit Director
Microsoft
Customer Success Unit Director
Jakarta, Indonesia
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Overview
Customer Success Unit Director is a leadership role focused on driving customer success through people management, technical leadership, business leadership, and operational excellence. This role emphasizes empowering teams, fostering customer and partner relationships, and ensuring the growth and adoption of cloud services at scale.
Qualifications
Bachelor's Degree in Business Management, Engineering, or related field AND 14+ years experience in technology architect and leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success
8+ years engineering and/or technology experience (e.g., solution architect, technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
Responsibilities
- Empowering People Management: Managers lead by modeling company culture and values, coaching teams to meet objectives, and caring for individual growth and retention.
• Executive Technical Leadership: Acts as a senior technical sponsor for customers and partners, driving digital transformation and technical innovation, while building trusted relationships with top technical decision makers.
• Strategic Business Leadership: Develops and nurtures partner networks to drive consumption and customer value, integrates services to scale deployments, and manages financial performance with operational rigor.
• Operational Excellence: Leads internal processes to ensure comprehensive coverage of customer success resources, drives disciplined consumption and usage review rhythms, and removes blockers to accelerate customer adoption.
• Scalable Customer Engagement: Implements scalable engagement models across enterprise accounts, ensuring customers achieve desired outcomes and optimizing their investments with partner collaboration.
• Integrated People Leadership: Aligns and maximizes resources across Microsoft teams, fosters a culture of customer obsession and collaboration, and coaches teams to build trust and deliver value.