Senior Solution Area Specialists - ModernWork
Microsoft
Senior Solution Area Specialists - ModernWork
Rusayl, Masqat, Oman
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Overview
As a Solution Area Specialist, you will bring impactful industry insights into customer engagements and close deals with customers. Explore and assess the needs of strategic and high-potential customers. Lead the planning and execution of opportunities with internal resources and partners to cross-sell and up-sell. Leverage and share competitor knowledge across solution areas as a subject matter expert to inform decisions on whether to pursue or withdraw from opportunities. Coach others on ensuring customer and partner satisfaction, and reduce dissatisfaction by establishing recovery action plans to improve the overall client experience. Lead forecasting for your accounts and develop a portfolio and territory plan to drive intentional selling with on-strategy engagements in high-propensity accounts.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 6+ years technology-related sales or account management experience
- OR 7+ years technology-related sales or account management experience.
- Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience
- OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
- OR 9+ years technology-related sales or account management experience.
- 6+ years solution or services sales experience.
Responsibilities
- Drive Strategic Sales Execution - Lead personal campaigns and orchestrate account teams to discover new opportunities, build pipeline, and close strategic deals using Microsoft’s sales process.
- Engage High-Level Stakeholders - Act as a thought leader and advisor to executive-level decision makers, guiding solution development and articulating long-term business value.
- Lead Market Expansion and Innovation - Build and transform new markets by leveraging technical and industry expertise, partners, and resources to facilitate customer innovation and optimize portfolios.
- Orchestrate Cross-Functional Collaboration - Coordinate internal stakeholders and partners across solution areas to scale business results, validate partner relevance, and promote cross-sell/up-sell opportunities.
- Accelerate Customer Success and Satisfaction - Manage end-to-end business for strategic accounts, lead forecasting and territory planning, and coach others on recovery plans to improve client experience.
- Provide Technical and Competitive Insights - Share best practices, mentor others, and contribute competitive analysis to inform pursuit strategies and product development across Microsoft teams.
- Champion Digital Transformation - Lead virtual transformational shifts, integrate partners into planning, and advise customers across business functions to drive deployment and create business value.