Account Executive, Retail

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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

An exciting opportunity has become available for a high-impact Majors Growth Account Executive (AE) to lead engagements with a portfolio of high-potential Retail customers. This role requires a resilient, hunter-minded sales professional who thrives in uncovering new opportunities, driving digital transformation, and accelerating customer growth through challenger-led conversations.

As a Majors Growth AE, you will be responsible for building and developing trusted relationships with CxO-level stakeholders, driving close engagement with cross-functional teams, and delivering impactful business outcomes through Microsoft’s integrated cloud solutions in close collaboration with the Microsoft partner ecosystem. You will operate in a scale-driven, digitally enabled model, supported by a dedicated Digital Sales Enterprise (DSE) team and Technical Specialists (TSPs).

Required Qualifications

• Experience in selling Cloud services, with a proven track record of success.
• Demonstrated ability to prospect, develop new business, and manage territory-level opportunities.
• Experience engaging with mid-to-senior level executives and influencing strategic decisions.
• Ability to work effectively with remote teams and partners.
• Technical acumen to engage in solution conversations and drive value-based outcomes.
• Direct experience of working within the Retail Industry or providing services to Retailers (ideal but not essential).

Preferred Attributes

• Passion for technology-led business transformation.
• Strong communication and storytelling skills.
• Strategic thinker with a growth mindset and resilience in the face of ambiguity.
• Inclusive leadership style that fosters collaboration and diversity.
• Experience working in a global, matrixed environment.

Business Relationship Owner

• Define and own the strategic vision for each account.
• Engage with CxO-level Technology, Digital, and Business Decision Makers to drive transformation.
• Lead with empathy, challenge conventional thinking, and align Microsoft’s value to customer priorities.

Sales Hunter & Challenger

• Identify and develop new business opportunities within underpenetrated or inactive accounts.
• Apply challenger selling techniques to reframe customer thinking and drive urgency.
• Leverage digital signals and insights to initiate and close high-impact engagements.

Team Orchestrator

• Collaborate with DSE, TSPs, and Partner ecosystems to deliver end-to-end customer value.
• Simplify orchestration by aligning with a consistent DSE model across solution areas.
• Drive clarity and accountability across virtual teams.

Operational Excellence

• Deliver consistent achievement of revenue and consumption targets.
• Execute with agility across all business levers and segments, ensuring both quarterly and annual accountability.
• Maintain accurate forecasting and pipeline hygiene.

Learning Agility & Role Excellence

• Embrace continuous learning through structured skilling plans
• Participate in peer-to-peer learning and community calls to share best practices and scale customer excellence.