Director of Business Strategy
Microsoft
Director of Business Strategy
Multiple Locations, United States
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Global AI Business Solutions Customer Success team is looking for an experienced Director of Business Strategy to lead our Power Platform strategy. As customers look to drive Agentic transformation to quickly expand the value of their AI footprint, they will increasingly turn to low-code systems to deliver extensibility and rapid business value. This role will partner closely across the AI Business Solutions Customer Success Team, working with the field leaders, operations, technical strategy and other teams to drive success. It will also work with key internal partner organizations including the Specialist Sales Team (STU), Finance Leads, Data Science, Marketing, Engineering and PowerCAT.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
- Bachelor's Degree in Business Administration, Marketing, Finance, Engineering, Economics, Liberal Arts, Computer Science or related field AND 5+ years experience in business consulting, sales, sales operations, information technology (IT), account management, business development, marketing, IT field sales, or a related field
- OR equivalent experience.
- 6+ years experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance
- 3+ years experience in SaaS businesses and low-code platforms
- Master's Degree in Business Administration or related field AND 5+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, banking, finance, economics, and/or partner organization experience
- OR Bachelor's Degree in Business, Finance, Economics, Computer Science, or related field AND 7+ years of marketing, strategy, sales, sales leadership, program management, project management, business planning, consulting, finance, economics, and/or partner organization experience in SaaS businesses and low-code platforms
- OR equivalent experience.
- Experience in in Near Term Strategy (2 years out), Management Consulting, Sales, or Finance related to business process reengineering or SaaS software development.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Responsibilities
Business Strategy
Conducts market-based research on industry across TAM growth, customer demand and competitive trends. Align closely with tech strategy, finance and marketing teams on key customer trends to inform Go To Market. Partner with peer and field teams to ensure strategy execution excellence. Learn from field leader feedback on current model friction that could be addressed through changes.
Problem Solving & Insight & Judgement
Synthesizes findings from research into Go to Market plan and other strategic projects. Think through short, medium and long term implications of strategy and partner closely across business strategy, tech strategy and internal partner teams to make the plan a reality. Provide prioritization for key changes and investment needed to drive growth.
Communication
Communicates and advocates strategy and insights to senior business leaders (e.g., Senior Directors, GM-level, CVP) and conveys viewpoints through simple and consistent frameworks. Use executive presence to drive influence for broader decisions that have implications on strategy. Communicate changes clearly to stakeholders and field teams. Delivers learnings, recommendations, and implications to senior executives to facilitate ongoing feedback loop.
Business Management
Show command of the delivery business and the other levers we use to drive usage. Understand key levers for growth, how they relate to the data and be able to prioritize which levers to pull to drive highest ROI. Understand the license renewals system for AI Business Process, the mechanisms to identify risk. Develop and execute plans to mitigate risk to drive up renewal revenue. Lead discussions on performance monthly, taking data, field feedback and partner feedback and synthesize into a simple story for executives to understand through forums such as the Monthly Business Review.
Team Development
Mentors colleagues in target areas, providing project-specific feedback as appropriate. Supports recruiting and onboarding efforts for Strategy team members by conducting interviews and training. Contributes to team culture and takes a leadership role in an aspect of team success (e.g., social activities, onboarding).
Culture
Role model “best team” in the world culture of our org
Lead work with optimism, clarity and empathy
Have accountability for driving results and always learning
Other