Americas Small, Medium Business - Business Manager

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At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The Americas Small, Medium Business - Business Manager plays a pivotal role in driving operational excellence, leading sales strategy execution across internal stakeholders and the organization, drives strategic rhythm, and business insights across the SMB segment. This role partners closely with the leadership team, and cross-functional stakeholders to orchestrate business planning, performance management, and change execution in one of Microsoft’s most dynamic and high-growth customer segments. Focus on achieving key priorities of Cloud Solution Provider (CSP) partner activation, customer acquisition acceleration, growth and scale.

The Americas SMB Business Manager leverages deep knowledge of the organizational strategy and planned deliverables for the upcoming year(s) to exceed sales targets and KPI’s. This leader shares goals, objectives, vision, and best practices across the Business Management community at Microsoft. Ensures a healthy scorecard for the team/organization, champions and influences culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance. Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. May lead executive-level communication with a variety of internal audiences.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR equivalent experience.
• Analytical skills with the experience to synthesize data into actionable insights.
• Experience managing complex projects and influence across organizational boundaries.
• Experience with Small, Medium Business (SMB), Corporate and/or partner ecosystem.
• Experience in a global or field-facing role.

Preferred qualifications

• Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 12+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 15+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles
  • OR equivalent experience.
• Experience with Microsoft’s Small, Medium Business (SMB), Corporate (SMC) and/or partner ecosystem.

Business Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 21, 2025.

Business Rhythm & Operations

Drives strategy initiatives and helps facilitate for rhythm of business (ROB) in partnership with Sales Excellence and Sales Operations team, creating clarity in ambiguous situations to facilitate and drive prioritization and decision making for leaders across the organization. Drives the architecture, development, and execution of the rhythm of business (ROB) aligned to the scope and complexity of the business. Drives business review cadence. Uses strategy plans to inform structure and business insights to predict business outcomes. Informs direction for processes related to adherence to privacy and compliance and drives accountability for the team and organization in executing core business activities. Partners with and influences senior leaders to propose and define expectations for and evolve content that enables realization of business outcomes. Serves as a point of contact while understanding the business status and industry trends. Collaborates with internal and/or external partners, leaders, and key stakeholders to develop plans and articulate potential benefits of partnerships and how they provide mutual value.

Strategic Planning, Execution and Performance Management

Leads strategy execution across internal stakeholders and the organization in partnership with the leadership team. Shares priorities with leaders to negotiate appropriate level of involvement on initiatives to drive execution of top priorities. Leads and oversees processes to ensure alignment across stakeholders, and reviews process execution and performance to ensure results align with business priorities, mutual commitments, and scorecard needs. Leverages knowledge of the business to drive the execution of leader's and business's strategic goals. Sets effective practices for long-term strategy within existing businesses, advocating for and presenting clear and compelling business cases to senior leadership and partners. Contributes to organizational design conversation and drives successful implementation of organizational plans and strategies (e.g., translates high-level strategic plans into concrete execution). Establishes key indicators of success in alignment with strategy to streamline business strategy execution. Works across the organization to report against and adjust targets if necessary. Oversees corporate governance and performance management by providing insight and guidance into prioritizing and monitoring indicators, communicating progress to senior leadership, and evangelizing effective practices from the top levels of the company.

Leverages deep knowledge of the organizational strategy and planned deliverables for the upcoming year(s) to design complex budgets. Works in partnership with Finance to approve the budgets and develops long-term forecasting plans in partnership with the leadership team. Tracks financial progress against budget and may manage complex budgets with significant negotiation. Facilitates the development of principles and/or guidelines for budgeting and forecasting. Identifies actions that can be taken to course-correct and drive performance improvement. Anticipates business challenges based on forecasts and larger organizational circumstances and develops plans accordingly. Contributes knowledge to strategic investment decisions. Advises leaders on resource management planning. Ensures that spending remains within budget and that the leader is aligned on the headcount strategy, and participates in or leads the organizational design for headcount and budget allocation. Monitor and analyze key performance indicators (KPIs) such as revenue growth, net new revenue, Reach Frequency Yield (RFY), and pipeline health. Provide insights and recommendations to accelerate impact.

Executive Leadership and Team Communications

Leads executive-level communication with a variety of internal audiences. Ensures alignment with business priorities. Develops content and messaging related to the team's mission and key projects, organizational/company strategy, and vision. Articulates this strategy for the leader. Proactively seeks out relevant content (e.g., security requirements, priorities, and/or updates) to communicate to the organization. Guides tactical response to crisis situations. Optimizes the leader's time by structuring the communication strategy for the business and organizing the daily communications of the leader. Performs triage and ghostwriting on behalf of the leader to expedite leader's time. May perform executive-level communication with a variety of audiences.

Shares goals, objectives, vision, and best practices across the Business Management community at Microsoft. Serves as a thought leader and trusted advisor to the leader in multiple areas (e.g., setting key goals, priorities, and definitions; culture and health; industry/business knowledge). Synthesizes insights and leverages expertise to influence the leader, leadership team, and organization. Oversees content creation within the organization and, at times within the industry. Drives audits of Teams and SharePoint memberships, shareable and expiring links, and documentation storage practices and ensures appropriate confidentiality and sensitivity parameters are met.

Leads in conjunction with stakeholders and the leadership team on multiple workstreams (e.g., workforce planning, culture, business health). Advises senior leaders and key external stakeholders on industry and company insights as a key partner. Builds and cultivates relationships with senior leaders and executives at scale for the business while using understanding of audience needs to ensure the optimal use of leaders' time. Leverages key partnerships to drive the agenda for the leadership team and ensures follow up. Provides direction for criteria used to break down complex information into actionable steps for the audience. Creates alignment within partnerships by providing an objective point of view, ensuring all voices are heard, synthesizing ideas, and creating an action plan. Acts as a proxy for the leader. Carries out related reporting and exception management as required. Organizes executive visits, including global events with customers.

Organizational Health

Act as a trusted advisor during times of organizational change. Help land new models, tools, and processes while supporting team readiness and adoption. Ensures a healthy scorecard for the team/organization, champions and influences culture initiatives aligned to defined People Strategy, connecting leaders and teams to One Microsoft Diversity and Inclusion (D&I) plan resources and guidance. Partners with Human Resources (HR), leader, and business management community on best ways to apply company guidance, accelerate progress related to culture and inclusion, and define communications and action plans for the organization in response to employee signals. Capitalizes on team strengths and identifies development areas, strategizing, planning, and directing execution of trainings. Tracks the use of role-based compliance training and new trainings (e.g., security). As needed, drives training completion rates and/or program execution. Partner with HR and the People Culture v-team to support employee engagement, Signals action planning, and team communications. Foster a culture of inclusion, growth mindset, and collaboration.

Special Projects & Executive Support

Drives cross-team projects as needed to meet the changing business environment and to manage complex business needs. Leads project/program management to ensure organization-wide implementation of strategic efforts that require hands-on coordination across multiple disciplines and business organizations. Leads strategic innovation and experimentation.

Other

• Embody our Culture and Values