Support Escalation Engineer - SQL Engine
Microsoft
Support Escalation Engineer - SQL Engine
Kuala Lumpur, Selangor, Malaysia
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Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
When was the last time you got in on the ground floor of a new technology - no, strike that, a new field? We’re expanding the team chartered with creating and delivering a new support experience for customers working in Data and Artificial Intelligence. We need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team; and those who can thrive in ambiguity (who knows what types of challenges and problems we’ll encounter). Sounds fun? Challenging? Tough? If that appeals to you *and* you work well in a team, then we want to hear from you!
The SQL Core CSS Support Engineer plays a critical role in delivering world-class technical support to enterprise customers using Microsoft SQL Server technologies. This role is part of the Customer Service & Support (CSS) organization, which is committed to empowering every person and organization to achieve more by resolving complex technical issues, driving customer satisfaction, and contributing to product improvement.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Preferred Qualifications:
Required (but not limited to the below) Skills & experience in the following areas:
• MS SQL Server DBA experience
• Installing, upgrading & updating SQL Server
• Configuring & Administrating SQL Server and SQL Server on Azure VM as per best practices.
• Backup Strategies
• Performance Tuning & optimizing.
• High Availability & DR solutions (AlwaysOn Availability Groups, FCI, Windows Server Clustering Service, Replication, LogShipping)
• Security (Encryption at rest(TDE), Encryption in transit(SSL))
• Compression
• Understanding of Database properties and advanced configuration options
• Table Partitioning
Responsibilities
• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.