Senior Technical Support Engineer- Azure SQL DB

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

We thrive under pressure and tight deadlines, demonstrating the ability to pivot and adjust to changing circumstances with agility and resilience.

Effective Communication by sharing information within the team and with external partners.

We are self-motivated and independent thinkers who take the initiative to translate understanding into actionable steps that drive measurable business progress.

We possess the conviction and courage to make informed decisions and defend our positions when necessary.

We prioritize strong customer service, employing logical problem-solving skills to address complex technical issues and deliver exceptional support.

We embrace a collaborative and inclusive approach, leveraging diverse perspectives to enhance team performance and achieve common goals.
Offer advanced troubleshooting and solutions for complex escalated problems identified in Microsoft software products or services, managing relationships with those customers. Occasionally, these problems will be politically charged, requiring the highest level of customer focus skills.

Analyze problems and develop solutions to meet customer needs, maintaining ownership of issues until resolved completely.

Maintain strong working knowledge of products, report software bugs, and customer product enhancements to the Product Group.

Act as a technical focal point in cooperative relationships with other companies.

Determine the best approach for resolving complex technical issues that will yield the desired turnaround time and optimal customer solution while minimizing the impact to the customer.

Engage and collaborate with other Microsoft groups, including escalation teams, the R&D Team, and 3rd party support partners (Open Source), to gain resolution to critical, complex issues.

Provide exceptional customer service in politically charged environments.

Maintain strong working knowledge of all related products, technologies, and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Experience with Microsoft SQL Server either on-premises or Azure DB
Knowledge of Microsoft SQL Server 2016/2019/2022 (SQL language, Stored Procedures, performance tuning etc.)
Experience with Azure Data Migration Services and/or SQL Server Data Migration Assistant.

MS SQL Server DBA experience is a plus.
Competency with Windows, networking, Active Directory, Clustering or virtualization.
Experience managing applications and services through PowerShell, Bash or similar scripting languages.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.