Technical Support Engineering IC4
Microsoft
Senior Technical Support Engineer- Dynamics 365 Finance
Kuala Lumpur, Selangor, Malaysia
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Overview
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
- Strong understanding of Dynamics 365 Finance modules.
- Excellent problem-solving and communication skills.
- Proficiency in JavaScript, TypeScript, C# and .NET technologies.
- Familiarity with Microsoft SQL, Azure services, Power Platform, and lifecycle services (LCS).
- Ability to use browser developer tools (e.g., pressing F12 in Edge) to inspect APIs and debug client-side behavior.
- Analyze logs, traces, and reproduction steps to identify root causes in a complex environment.
- Having accounting knowledge is a plus.
Responsibilities
- Provide Tier 2/3 support for Finance related issues in Dynamics 365 Finance (Modules like AR, AP, General ledger, Project operations, Fixed assets, Budget, HR etc.).
- Perform advanced troubleshooting using tools like Visual Studio, LCS, and Azure telemetry.
- Analyze and resolve system problems across Finance related modules.
- Collaborate with global support teams to escalate and resolve complex issues.
- Document technical solutions and contribute to internal knowledge bases.
- Participate in onboarding and training sessions for new Finance features.
- Act as a liaison between frontline support and product engineering teams.