Technical Solution Management

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Microsoft’s Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP’s vision is to empower customers to achieve more by delivering Cloud and AI capabilities at scale. Our mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide. We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, OneDrive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

Cloud Manufacturing Operations and Fulfillment (CMOF) organization within CSCP manages business operations performance and supplies hardware to the datacenters. Well-defined and executed supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Required Qualifications:

• Master's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 3+ years experience in engineering, operations, project management, or Programming
  • OR Bachelor's Degree in Computer Science, Management Information Systems, Engineering, or related field AND 4+ years experience in engineering, operations, project management, or programming
  • OR equivalent experience.
• 2+ years of experience managing cross-functional and/or cross-team projects.
• 2+ years of experience with data analysis/presentation, SQL and Power BI or equivalent skills and knowledge.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings

Microsoft Cloud Background Check

This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Demonstrates technical problem solving and excellent analytical, verbal, written, interpersonal communication skills with attention to detail.
• Proven track record of partnering with data center, software engineering and cross functional supply chain teams to drive execution as well as improvements in tooling and automation.
• Experience working in a hi tech operations environment, delivering rapid growth while finding ways to scale, optimize and eliminate bottlenecks.
• Collaborative and effective inter-personal and executive communication, creating clarity and achieving results in a matrix environment.
• Excellent analytical skills; ability to understand business needs and translate them into technical solutions, including analysis specifications and models.
• Comfortable working in a fast-paced dynamic and ambiguous environment with rapidly changing requirements.
• Understanding of process engineering and optimization, including gathering, analyzing, and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools.

Technical Solution Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 15, 2025.

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• Drives deep analysis of deployment progress, blockers, and incidents by leveraging existing tools, reports and creating new reports and dashboards through Microsoft based tools (e.g. Power BI)
• Develops a deep understanding of the workflows in the system as well as the actual work required by data centers and engineering groups. Leads initiatives to enhance processes and drive standardization against mainstream deployments
• Owns metrics and analytics that show the performance of the deployments against goals, as well as trending
• Project managing deployments including servers, network, storage, and supporting infrastructure
• Owns hitting specific cycle time and lead-time goals regarding delivery of the capacity throughout the process
• Makes data-driven decisions and speaks to key stakeholders in terms of data-driven stories
• Utilizes enhanced tooling, reports and dashboards to drive daily and weekly triage of blockers in the system as well as predictive indicators for demand to be on track
• Develops and drives strategies to manage deployment demand through the workflow management system in alignment with organizational goals related to throughput and cycle time
• Drives process standards and common methodologies for various physical and logical deployment activities such as network cabling installation, procurement, docking coordination, network provisioning, etc.
• Collaborates closely with data center PM’s and Engineering groups as a part of process enhancements
• Develops engineering requirements and collaborates with partner software engineering teams to develop automation within the deployment process