Principal Content Program Manager

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We are a team of product designers, UX researchers, and content designers. Together with our PM and Engineering partners, we design product experiences that are trusted, human-centered, and easy to use, enabling our users to manage, protect and secure their digital environments with peace of mind.

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.

We are seeking a highly experienced and visionary Principal Content PM Manager to join our Security Content Organization. This role is ideal for an innovative self-starter who has a strong background in people management, content organizations, exceptional program management skills, a passion for redefining how technical content is created, delivered, and experienced, and deep AI expertise.

As a Principal PM Manager, you will manage a team of PMs and writers who operate at the intersection of strategy, innovation and execution - driving a variety of initiatives that span multiple teams and organizations and delivering substantial impact across Microsoft’s content ecosystem and security business. You will have a range of PM responsibilities, starting with critical work focused on leading and guiding the Microsoft Security technical documentation organization through AI transformation, and then extending to other core PM responsibilities spanning tools, infrastructure, cross-team processes, content metrics mapped across the customer journey lifecycle, and more. With this, the ideal candidate is someone who is highly versatile, adaptable, willing to experiment, and with a strong growth mindset amidst an ever-changing business landscape.

Required Qualifications:

• 7+ years experience in program management, digital content publishing and management, or experience in a writing or editing role OR equivalent experience.
• 2+ years indirect or direct people management experience.

Other Requirements:

• The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• 10+ years of experience in program, product, or content management, with at least 3+ years in a senior leadership role.
• 3 + years in people management, coaching, PMs or writers and driving morale across the team.
• Demonstrated success leading initiatives within content or product domains.
• Demonstrated success leading initiatives within content or product domains.
• Proven track record of leading innovation or automation projects at scale.
• Effective cross-functional collaborator, with experience partnering closely with engineering to define product requirements and technical specifications.
• Proven track record of adaptability, versatility, and the ability to pivot quickly and learn new skills
• Familiarity with Agile methodologies and working in iterative, fast-paced environments.
• Deep understanding of technical documentation practices, content lifecycle workflows, and industry standards.
• Experience with structured content systems, including Markdown, docs-as-code frameworks, and modern content platforms or CMS tools.
• Experience with change management and running large-scale training programs
• Background in developer content, security, or cloud technologies.
• Hands-on experience with large language models (LLMs) including prompt engineering and agent creation and management.
• Effective communication and facilitation skills, with the ability to drive cultural change across diverse teams.
• Experience working in matrixed, global organizations.
• Experience with Microsoft Learn, Docs, or similar platforms.
• Exceptional interpersonal, communication, and collaboration abilities.
• Demonstrated success in leading org-wide transformation efforts.
• Strategic thinking, prioritization, and decision-making skills.
• Familiarity with common AI use cases in documentation, such as auto-tagging, summarization, semantic search, answer generation, and content repurposing.

Content Program Management M5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 15, 2025.

#MSFTSECURITYUX

• Cross-Org Leadership: Manage our PM team to drive alignment across engineering, design, content, and product teams. Broker complex “One Microsoft” challenges and deliver unified, scalable solutions.
• Program Management Excellence: Own the roadmap for strategic content initiatives. Manage competing priorities, resolve ambiguity, and deliver high-impact outcomes on multi-year timelines.
• Content Innovation: Apply deep knowledge of technical documentation to evolve our content models, metadata strategies, and customer engagement approaches.
• Customer-Centric Thinking: Use data and customer signals to inform decisions. Drive improvements in content discoverability, usability, and satisfaction.
• Culture & Influence: Create clarity, generate energy, and foster an inclusive environment. Mentor others and model Microsoft’s leadership principles.
• AI Strategy & Execution: Lead the design and implementation of AI-driven content workflows, tools, and experiences. Champion the responsible use of AI to enhance authoring, publishing, and content quality.
• AI Readiness: Drive the strategic upskilling and role transformation of teams, preparing them to thrive with AI's evolving impact.