Customer Experience Program Manager II

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Do you want to be part of the team building the Azure cloud platform for Microsoft? Are you passionate about cloud computing, large scale distributed systems and working on bleeding edge technology at massive scale? Are you looking to grow your career in a team with phenomenal growth opportunities?

The Microsoft Azure Core team builds and manages the fundamental platform across compute, storage and networking services. The Capacity & Efficiency team within Azure Core manages Azure's infrastructure capacity, enabling dynamic customer growth, balancing capacity health/experience, and optimizing cost. As a Customer Experience Program Manager, you will design and implement frameworks, processes, and systems to manage cloud capacity risks, deliver on optimization initiatives, and fulfil customer's capacity needs.

We are looking for a passionate, execution driven Customer Experience Program Manager to drive and improve the strategic and operational aspects of Infrastructure Capacity Management, delivering revenue & margin impact by improving customer experience and optimal capacity utilization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Business, or related field AND 2+ years experience in capacity planning, program management, capacity optimization, customer and partner communications, and cloud capacity management
  • OR equivalent experience.
• 1+ years of experience in engaging with customers and partners to understand their business needs and priorities.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications:

• Bachelor's Degree in Computer Science, Engineering, Business, or related field AND 5+ years experience in capacity planning, program management, capacity optimization, customer and partner communications, and cloud capacity management
  
  • OR equivalent experience.
• Proven success working in a complex environment and across a diverse set of business, engineering and operational stakeholders.

• Outstanding written, oral and interpersonal communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts.

Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 13, 2025.

#azurecorejobs

• Manage capacity health of multiple Azure regions, enabling customers to have an unparalleled capacity experience on Azure.
• Leverage and refine processes for managing demand growth and capacity risk while enabling customer success
• Partner with infrastructure, planning and forecasting teams to drive capacity enablement across Azure data centers worldwide.
• Partner with engineering on platform and product roadmaps to solve for capacity health, experience, and optimization.
• Help create a diverse and inclusive culture where everyone can bring their full and authentic self, where all voices are heard, and where we do our best work as a result. Your ability to discuss the problem space at great technical depth and explore potential solutions with teams you interface with, and maintain trusted relationships with these engineering partners, is essential for your success.
• Work directly with customers on an advisory role to help them plan, fulfill, operate and optimize their Azure resource usage. Support global field teams and larger customer experience / success teams in the deployment of cloud resources to increase adoption of the cloud platform.