Customer Experience Program Manager
Microsoft
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Multiple Locations, Australia
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Overview
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
Required Qualifications:
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
- Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development
- OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
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Responsibilities
- Ability to forge strong relationships with customers (Business Decision Makers, CSOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services; direct experience working with customers is highly desired.
- Work closely with other product managers, software engineers, and product marketing teams throughout the product development lifecycle to deliver best-in-class customer experiences.
- Experience in identifying product gaps and advocating on behalf of the customer to make our products even stronger with proven track record driving the prioritization of product improvements based on actual customer requirements.
- Demonstrated broad technical awareness & product knowledge across Microsoft 365 endpoint/desktop management (Expertise in the any of the following is advantageous: Windows 365, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory), Microsoft desktop virtualization (Azure Virtual Desktop, Remote Desktop Services), Microsoft Azure technologies, specifically networking and compute.
- Demonstrated knowledge of the software development methodologies.
- A willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel).
This job is no longer accepting applications
See open jobs at Microsoft.See open jobs similar to "Customer Experience Program Manager" Matt Wallaert.